Change & Release Coordinator (It)

4 months ago

Hatfield, United Kingdom Ocado Retail Full time

**Vacancy No**
- VN415

**Job Type**
- Permanent

**Location**
- Hatfield

**Job Details**

We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values**:Always be curious**, **Bring your best self,** and **Challenge what's possible**.

We have ambitious plans and vision to never-stop making our customers' lives better, by delivering the supermarket of today, tomorrow.

**The Role/Profile**
The role will ensure the successful planning, coordination, and execution of changes all within ORL. You will be responsible for the release processes, coordinating with various teams, and ensuring that changes are implemented smoothly while minimising disruptions to the business.
- **Key Responsibilities**
Change Management:

- Develop and implement change management processes and procedures.
- Evaluate change requests for completeness, feasibility, and alignment with organisational objectives.
- Facilitate the Change Advisory Board (CAB) meetings to review and approve changes.
- Ensure that all changes are documented, tracked, and communicated effectively.

Release Coordination:

- Lead the planning, coordination, and execution of software releases and updates.
- Collaborate with development, testing, and operations teams to schedule release activities.
- Create and maintain release plans, including timelines and dependencies.
- Conduct post-implementation reviews to gather feedback and identify areas for improvement.

Communication:

- Act as a central point of contact for all change and release-related communication.
- Provide regular updates to stakeholders on the status of changes and releases.
- Communicate effectively with various teams to ensure a common understanding of upcoming changes.

Risk Management:

- Identify and assess potential risks associated with changes and releases.
- Develop risk mitigation strategies and contingency plans.
- Work proactively to minimise the impact of changes on business operations.

Documentation and Reporting:

- Maintain accurate and up-to-date documentation related to changes and releases.
- Generate reports on the performance and effectiveness of change and release processes.
- Use metrics to identify trends, areas for improvement, and opportunities to optimise processes.

Key skills
- This role requires a strong understanding of ITIL practices, excellent communication skills, and the ability to collaborate with cross-functional teams.
- **What We Offer You**
We want our colleagues to feel supported and secure here at Ocado Retail, which is why we have a great range of useful benefits for them to scoop up - and they’re now available to easily learn about using our new platform ‘Pick ‘n’ Mix’. Our flexible benefits range from tasty lifestyle discounts to trusty private medical insurance.

These benefits can also be customised so you can pick and choose to best suit your lifestyle.

**Core Rewards**
- Annual bonus scheme - maximum opportunity dependent on the role
- 26 Days Annual Leave plus bank holidays
- Up to 7% matched pension contributions (e.g. 7% from you, 7% from us)
- 50% income protection
- 4x salary life insurance
- 20% Marks and Spencer discount
- Company-paid private medical insurance for colleagues with the opportunity to add partners/children at corporate rates and Digital GP service
- Hybrid Working (2-3 days a week connecting, collaborating, and learning together with our colleagues)

**Health & Wellbeing**
- Private Medical Insurance
- Critical Illness
- DigiCare+
- Healthcare Cashplan
- Health Assessment
- Dental Insurance
- Eyecare Vouchers
- Digital GP
- Mental Health

**Flexible Benefits**
- Tax-efficient electric vehicle leasing scheme
- Access to a retail discount platform, providing discounts and cashback

**On-site at Apollo**
- Free onsite parking and free shuttle service from Hatfield station
- Regular socials, including Town Halls and Mixers & our ORL Summer Party
- ‘The Fig’ (serving breakfast, snacks, and lunch), coffee cart, as well as small kitchens (with unlimited refreshments and fresh fruit available every day) and vending machines on each floor.
- As part of our inclusive nature, help make change within the business and join any of our Networks

**Travel to Apollo**

We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station - just remember to tell the driver ‘Apollo Court’ as the shuttle also drops at Ocado Groups Head Office

Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE

Train**: Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.

**A little bit more about us**

Our business is a joint venture between Ocado Group and M&S. It’s a successful combination of award-winning customer service and unrivaled customer data; world-leading technology and logistics from Ocado Group, and unrivaled product development

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