Retail Customer Service Representative

7 months ago


Dalkeith, United Kingdom William Hill Full time

**Location**

Saint Andrew Street, Dalkeith EH22 1AN

**Salary**

£10.50 rising to £10.90 after passing probation

**Hours**

20-35 hrs
- People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work.- If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way**You will be responsible for**:

- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required

**Working Patterns**:

- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday

**What do you need to be successful?**
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

**What's in it for you?**
- We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

- **_Working hours_**: We’ve a range of full and part-time hours on offer.
- **_Compensation_**: We pay the National Living Wage as a minimum, not just to people aged over 25. What’s more, you can earn a quarterly performance bonus too.
- **_Holiday entitlement:_** You’ll be entitled to 28 days holiday, plus an extra paid day off for your birthday.
- **_Pension plan_**:We’ll match your pension contributions to 4%.
- **_Perks and discounts_**: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- **_Subsidised travel_**:For roles based in London, you’ll enjoy access to our heavily discounted Zone 1-6 Oyster card for convenient, reduced cost commuting.
- **_Training and development_**: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.

**What happens next?**

**Who are we?**
- With over 1,400 shops across the UK, we've been a permanent fixture on the UK high street since 1966 - and our Retail team sit right at the heart of our high-street experience.- Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and go one better, for yourself and for William Hill.



  • Dalkeith, Midlothian, United Kingdom The Richmond Fellowship Scotland Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team in Midlothian, Scotland. As a key member of our support services team, you will play a vital role in delivering high-quality care and support to individuals in our communities.This is an excellent opportunity for someone looking to start their career in care, as we offer...

  • Customer Assistant

    2 weeks ago


    Dalkeith, United Kingdom McColl's Retail Group Full time

    **Customer Assistant** **We’re currently looking for enthusiastic and engaging people to join our Store team.** Here at McColl’s, we pride ourselves on being the second largest multiple convenience operator in the UK. Our continued success depends entirely on the dedication of our store teams. With an exciting acquisition program and our continued...


  • Dalkeith, United Kingdom Scotmid Full time

    **About this role**: **Customer Service Assistant** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are...


  • Dalkeith, United Kingdom Scotmid Full time

    **About this role**: Customer Service Assistant At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run...


  • Dalkeith, Midlothian, United Kingdom Pegasus Couriers Full time

    We are seeking a reliable Regional Courier Service Representative to join our team at Pegasus Couriers. As a key member of our delivery network, you will play a vital role in ensuring timely and professional package delivery to customers across the Borders and Dalkeith areas.Key responsibilities include:Delivering packages to customers with efficiency and...


  • Dalkeith, United Kingdom Business Stream Full time

    Got a gift for connecting with people?Interested in this role You can find all the relevant information in the description below.You could be our next quick thinking Customer Service Adviser.We need someone special to make every interaction with our customers count.What makes you just right for us?We need a people person who genuinely loves interacting with...


  • Dalkeith, Midlothian, United Kingdom McDonald's United Kingdom Full time

    Are you looking for a career that offers flexibility and opportunity? As a Crew Member at McDonald's United Kingdom, you'll be part of a dynamic team that provides exceptional customer service and ensures the highest standards of quality, service, and cleanliness in our restaurants.Job Description:We are seeking individuals who are passionate about...


  • Dalkeith, United Kingdom CJ Lang & Son Limited Full time

    We are recruiting for a Customer Service Assistant in our SPAR store in Dalkeith. About us At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from...

  • Member Representative

    2 weeks ago


    Dalkeith, United Kingdom Nationwide Building Society Full time

    At Nationwide, a Member Representatives role is having the ability to best support our members with our great services. From transactions on the till, online banking demonstrations, to having conversations about protection for their homes and lives - but don’t worry you will be trained up on this. It is an important role within the branch, and we are the...


  • Dalkeith, United Kingdom Nationwide Building Society Full time

    Our customers are members of the Nationwide Building Society, and as a Member Representative, you’ll often be the first person they turn to for help. Whether they’re contacting us online, on the phone or coming into the branch, you’ll use the wide-ranging skills you’ve been trained on to deliver a first-class service. We need a **Member...


  • Dalkeith, United Kingdom Jewson Builders Merchants Full time

    Are you based in the **Dalkeith **area? Do you have a passion for working with people? Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a **Customer Service Advisor** who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth,...

  • Customer Service

    7 months ago


    Dalkeith, United Kingdom Salesify Inc. Full time

    As a Customer Service Associate, you will play a crucial role in representing our company and ensuring that every customer who walks through our doors has a positive experience. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and providing assistance in a friendly and professional manner. Your role will...

  • Customer

    5 days ago


    Dalkeith, United Kingdom Valeco Recruitment Ltd. Full time

    **Customer Service Administrator** **Dalkeith** **£18,500** Valeco Recruitment are partnering with our client to hire in our clients busy customer service team dealing with both corporate and bespoke customers on a permanent full time basis. We are looking to speak with those from working in a busy customer service environment whether you have been...


  • Dalkeith, Midlothian, United Kingdom McCurrach Full time

    Territory Sales RepresentativeWe are seeking a confident, results-driven individual to join our team as a Territory Sales Representative. The role involves visiting retailers daily within your designated call file to build key relationships with decision-makers and drive sales for the Britvic brands.About the Role:This field-based position requires excellent...


  • Dalkeith, Midlothian, United Kingdom Royal Scotsman, A Belmond Train Scotland Full time

    Responsibilities and RequirementsProvide breakfast, lunch, and dinner service each day, ensuring impeccable presentation and quality of food and beverages.Carry out cleaning, mis en place, and maintenance duties to maintain high standards of cleanliness and organization.Serve pre-lunch and -dinner drinks and canapés in the Observation Car, afternoon tea,...


  • Dalkeith, Midlothian, United Kingdom Blue Arrow - Edinburgh Full time

    Blue Arrow, a leading recruitment agency in Edinburgh, is seeking an experienced Sales and Customer Service Director to join their team. As a Sales and Customer Service Director, you will be responsible for managing the day-to-day operations of their Kitchen Showroom and driving sales revenue. If you have a passion for sales and customer service and...


  • Dalkeith, Midlothian, United Kingdom Delta Hotels Edinburgh Full time

    Main Responsibilities:Anticipate and Deliver on Guest Needs: Utilize our company standard to ensure guests' needs are met, taking proactive steps to exceed their expectations.Confident Engagement with Guests: Engage with guests in a professional and courteous manner at all times, fostering a welcoming atmosphere.Efficient Check-In and Check-Out Process:...


  • Dalkeith, United Kingdom Scotmid Full time

    **About this role**: **Home Delivery Driver/Customer Service Assistant** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for more than 160 years, and we will continue to work hard to do this for many more years to come. We’re a...


  • Dalkeith, Midlothian, United Kingdom This is Prime Full time

    Job OverviewThis is a remote first role that requires travel to London or Edinburgh for team meetups and get-togethers. As a Sales Development Representative, your primary responsibility will be to identify and engage with new and potential customers, booking meetings for Account Executives to demonstrate the product to potential customers.


  • Dalkeith, United Kingdom Travelex Full time

    Travel Services Partner - Tesco Bank Dalkeith Hardengreen - Part Time **Job Type**: Permanent/ Part Time Hours per week: 16 **Salary**: £10.25 per hour, plus earn up to an additional £250 bonus T&C’s apply. Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your...