Customer

1 day ago


Dalkeith, United Kingdom Valeco Recruitment Ltd. Full time

**Customer Service Administrator**

**Dalkeith**

**£18,500**

Valeco Recruitment are partnering with our client to hire in our clients busy customer service team dealing with both corporate and bespoke customers on a permanent full time basis.

We are looking to speak with those from working in a busy customer service environment whether you have been based over the telephone or face to face.

Key Duties:

- Verify orders received into the Team from sales executives or corporate sales as technically realistic and commercially approved
- Administer orders against a created schedule to achieve manufacturing week
- Proactive in monitoring all critical dates both internal and external, relevant to production of a customer's order
- Raise and/or amend specifications when required
- Ensure that query handling (including disputes and credits) is resolved correctly and promptly
- Minimise potential quality problems, especially relating to proof control and customer sign-off, by use of relevant schedules and approval forms
- Ensure all necessary systems are accurately and promptly kept up to date, by either direct updating or passing correct information to relevant staff
- Raise accurate origination and print orders for customers' special print and blocks
- Monitor PFP/blocking progress to ensure timely adherence to schedules
- Bring to a resolution any technical problems raised from production which need the input of reps or customers
- Be linked to a particular rep for queries, and to ensure all rep requests, for anything from sample materials to account queries to production information, are acted upon in a timely manner
- Deal effectively with general sales enquiries and field to relevant sales representative or agent
- When necessary, to pull together the relevant information to allow the samples department to operate effectively and promptly
- When necessary, to provide samples requested via sales enquiry, representative or agent

To be considered for this role we are looking for the following:

- First class communication and written skills
- PC literate - Word, Excel and Outlook
- Team player who can also work on their own and manage deadlines while remaining calm and professional
- Exceptional attention to detail


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