High-End Customer Service Representative

20 hours ago


Dalkeith, Midlothian, United Kingdom Royal Scotsman, A Belmond Train Scotland Full time
Responsibilities and Requirements
  • Provide breakfast, lunch, and dinner service each day, ensuring impeccable presentation and quality of food and beverages.
  • Carry out cleaning, mis en place, and maintenance duties to maintain high standards of cleanliness and organization.
  • Serve pre-lunch and -dinner drinks and canapés in the Observation Car, afternoon tea, and welcome back drinks.
  • Prepare tables with linens, silverware, and glasses, informing customers about daily specials and offering menu recommendations upon request.
  • Assist with general onboard duties, including greeting guests and helping with luggage.

Prior experience in a similar role, preferably within the luxury hospitality industry, is essential. COSHH knowledge and awareness, ability to work in high-pressure situations, and good communication skills are also required.



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