Guest Services Desk Ambassador

4 days ago


Edinburgh, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

The Desk Ambassador is responsible for providing an exceptional guest experience at St James Quarter. As the main point of contact for guest enquiries, the Desk Ambassador will provide solutions, recommendations, and personalised services to exceed guest expectations. Working collaboratively within the Guest Services team, they will ensure daily operations run smoothly and maintain brand presentation guidelines. Additionally, they will build positive relations with guests and service partners, adhere to the St James Quarter “Tone of Voice”, comply with Health and Safety regulations, and promote the sustainability vision.

**Key Responsibilities**
- Deliver the St James Quarter guest services such as (but non exhaustive) hands-free shopping, guest mobility, lost and found, wayfinding, tourist information, public transport enquiries, gift cards, and guest feedback.
- Work collaboratively with the Guest Services team to carry out daily operations and maintain brand presentation guidelines.
- Proactively welcome all guests and provide solutions, recommendations, and personalized services.
- Enhance the guest experience by anticipating their needs and concerns and acting as a liaison between all departments whilst owning the situation to resolution.
- Develop and maintain knowledge of the St James Quarter Vision and Values and become a "local insider" to assist with guest enquiries.
- Understand and comply with on-site Emergency Procedures and health and safety regulations.
- Active participant in daily huddles with the Guest Services Team.
- Consistently exceed guest expectations and deliver long-term satisfaction.
- Adhere to the St James Quarter Tone of Voice.

**Skills, Knowledge and Experience**
- Preferred experience in a similar guest facing role, ideally within the Retail, Hotel or Tourism and Travel industries.
- Outstanding people management skills, relationship building, and influencing skills.
- Ability to work in a team environment and autonomously.
- High energy, calm under pressure, real team player.
- Excellent verbal, written, interpersonal & communication skills.
- Fluent in English and other international languages would be a plus.
- Demonstrates drive, resilience, openness, and innovation.
- Experience in the use of Microsoft Outlook, Word, Excel, PowerPoint, and iOS or Android devices.
- Social media Savvy preferred.

Note: The above job description is not exhaustive and additional responsibilities may be assigned as reasonably required.

Working Hours - 20 or 40 hours

Salary - £10.90/hr

Please see our Benefits Booklet for more information.

LI-DNS



  • Edinburgh, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting a Guest Services Ambassador to join our team at one of our prestigious client offices in Edinburgh. This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering...

  • Front Desk Ambassador

    2 weeks ago


    Edinburgh, Edinburgh, United Kingdom Sonder Full time

    About the RoleAs a Front Desk Ambassador, you will be responsible for guiding guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.You will communicate with guests in-person and through digital communication systems to anticipate and address their needs,...

  • Front Desk Ambassador

    4 weeks ago


    Edinburgh, Edinburgh, United Kingdom The Resident Edinburgh Full time

    The Resident Edinburgh is an innovative brand of city centre hotels, committed to delivering exceptional experiences for our guests. We're seeking a skilled Front Desk Ambassador to join our team, responsible for providing outstanding guest service and ensuring seamless communication throughout the hotel.We believe in empowering our team members to take...

  • Guest Ambassador

    4 weeks ago


    Edinburgh, United Kingdom The Roseate Edinburgh Full time

    Guest Ambassador / Hotel Receptionist Roseate Hotels & Resorts is looking to recruit a Guest Ambassador / Hotel Receptionist to join The Roseate Edinburgh, Scotland. The hotel is a 5 star luxury boutique hotel and part of Small Luxury Hotels Collection. The Roseate Edinburgh is located in the heart of Edinburgh, featuring 35 bespoke guest bedrooms and...


  • Edinburgh, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking for a Receptionist to join Rapport and be part of one of our innovative and creative Front of House teams at one of our most prestigious client sites in Edinburgh. The offices are situated in the heart of the city and where you will enjoy the most stunning views of Edinburgh from every window.** **You will be part of a...

  • Guest Ambassador

    6 months ago


    Edinburgh, United Kingdom The Roseate Edinburgh Full time

    **Guest Ambassador** The Roseate Edinburgh is an intimate 5-star luxury Edinburgh hotel offering 35 exquisitely appointed rooms and suites. Ideally located on Haymarket, it lies nearby Murrayfield Stadium. We are now looking for a Guest Ambassador ready to join a young and vibrant team and available to start immediately. **Main...

  • Guest Ambassador

    1 month ago


    Edinburgh, United Kingdom The Roseate Edinburgh Full time

    Guest Ambassador / Hotel Receptionist Roseate Hotels & Resorts is looking to recruit a Guest Ambassador / Hotel Receptionist to join The Roseate Edinburgh, Scotland. The hotel is a 5 star luxury boutique hotel and part of Small Luxury Hotels Collection. The Roseate Edinburgh is located in the heart of Edinburgh, featuring 35 bespoke guest bedrooms and...


  • Edinburgh, Edinburgh, United Kingdom Frasers Hospitality Full time

    About YouWe are looking for a Customer Service Ambassador to join our team as a Front Desk Agent.This is a full-time position with a competitive salary of £24,856.00 per annum, paid on a 40-hour contract.You will be responsible for greeting guests and providing a warm welcome, assisting with luggage and rooming guests, performing lobby host duties and...

  • Guest Ambassador Lead

    3 weeks ago


    Edinburgh, Edinburgh, United Kingdom The Roseate Edinburgh Full time

    About The RoleWe are seeking a highly motivated and charismatic Front Office Team Member to join our luxury hotel team at The Roseate Edinburgh. As a Guest Ambassador, you will be the first point of contact for our guests and play a crucial role in ensuring their stay with us is memorable and enjoyable.

  • Guest Ambassador

    1 month ago


    Edinburgh, EH1, Edinburgh, United Kingdom The Roseate Edinburgh Full time

    Guest Ambassador / Hotel Receptionist Roseate Hotels & Resorts is looking to recruit a Guest Ambassador / Hotel Receptionist to join The Roseate Edinburgh, Scotland. The hotel is a 5 star luxury boutique hotel and part of Small Luxury Hotels Collection. The Roseate Edinburgh is located in the heart of Edinburgh, featuring 35 bespoke guest bedrooms and...

  • Guest Ambassador

    1 month ago


    City of Edinburgh, United Kingdom The Roseate Edinburgh Ltd Full time

    Guest Ambassador / Hotel Receptionist Roseate Hotels & Resorts is looking to recruit a Guest Ambassador / Hotel Receptionist to join The Roseate Edinburgh, Scotland.The hotel is a 5 star luxury boutique hotel and part of "Small Luxury Hotels Collection".The Roseate Edinburgh is located in the heart of Edinburgh, featuring 35 bespoke guest bedrooms and...

  • Guest Ambassador

    1 month ago


    City of Edinburgh, United Kingdom The Roseate Edinburgh Full time

    Guest Ambassador / Hotel Receptionist Roseate Hotels & Resorts is looking to recruit a Guest Ambassador / Hotel Receptionist to join The Roseate Edinburgh, Scotland.The hotel is a 5 star luxury boutique hotel and part of Small Luxury Hotels Collection.The Roseate Edinburgh is located in the heart of Edinburgh, featuring 35 bespoke guest bedrooms and suites,...

  • Corporate Receptionist

    7 months ago


    Edinburgh, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking for a Receptionist to join Rapport and be part of one of our innovative and creative Front of House teams at one of our most prestigious client sites in Edinburgh. **The offices are situated in the heart of the city and where you will enjoy the most stunning views of Edinburgh from every window. You will be part of a small,...


  • Edinburgh, United Kingdom Edinburgh mobility solutions Full time

    **Job Title**: Guest Mobility - Ambassador **Reports to**: Guest Mobility Manager **Location**: St James Quarter, Edinburgh **Introduction** St James Quarter is a new retail led, lifestyle district that fully integrates into and enhances Edinburgh’s City Centre providing an inspiring, attractive, and vibrant destination for locals and visitors to live,...


  • Edinburgh City Centre, United Kingdom Residence Inn by Marriott Edinburgh Full time

    We're looking for a Front Desk Ambassador with Food Service Responsibilities to join our team at Residence Inn by Marriott Edinburgh. This is an exciting opportunity to work in a fast-paced environment and make a real difference in our guests' lives.The salary for this role is approximately £22,000 - £28,000 per annum, depending on experience.Job...


  • Edinburgh, Edinburgh, United Kingdom Sonder Full time

    What We're Looking ForWe're seeking a talented Customer Service Ambassador to join our team as a Front Desk Associate in Hotel Operations. This role involves delivering exceptional customer experiences and supporting our guests' needs.ResponsibilitiesUtilize digital communication systems to receive guest calls, SMS, and live chats, and offer immediate...


  • Edinburgh, Edinburgh, United Kingdom Mount Royal Hotel Edinburgh Full time

    Mount Royal Hotel Edinburgh is seeking a Customer Service Ambassador to provide exceptional welcome experiences for our guests. As a key member of our front desk team, you will be the first point of contact for our visitors and play a crucial role in setting the tone for their stay.The ideal candidate will possess excellent communication skills, be highly...


  • Edinburgh, Edinburgh, United Kingdom Market Street Hotel Full time

    We are currently recruiting a part-time (32 hours) Guest Relations Ambassador to expand the Front Office Team, offering a bespoke service to our guests.You will be the face of the guest relations team, welcoming all guests to Market Street hotel ensuring guest expectations are delivered and exceeded at all times.As a key member of our team, you will have...


  • Edinburgh, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** The Mall Ambassador is responsible for providing an exceptional guest experience at St James Quarter. As the main point of contact for guest enquiries, the Mall Ambassador will provide solutions, recommendations, and personalised services to exceed guest expectations. Working collaboratively within the Guest Services team, they will...


  • Edinburgh, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** The Mall Ambassador is responsible for providing an exceptional guest experience at St James Quarter. As the main point of contact for guest enquiries, the Mall Ambassador will provide solutions, recommendations, and personalised services to exceed guest expectations. Working collaboratively within the Guest Services team, they will...