Guest Ambassador

4 months ago

Edinburgh, United Kingdom The Roseate Edinburgh Full time

**Guest Ambassador**

The Roseate Edinburgh is an intimate 5-star luxury Edinburgh hotel offering 35 exquisitely appointed rooms and suites. Ideally located on Haymarket, it lies nearby Murrayfield Stadium. We are now looking for a Guest Ambassador ready to join a young and vibrant team and available to start immediately.

**Main duties/responsibilities**:

- Ensure that all guest accounts are set up correctly with a valid method of payment i.e. sufficient advance authorization obtained for all credit cards.
- Enthusiastically delivering service excellence by handling all customers’ requests and complaints to ensure their satisfaction and a high level of service.
- Be proficient in Front Office operations such as check-ins, check-outs, reservations, meetings & events.
- Provide an accurate handover to returning colleagues at the end of the shift.
- Knowledge of computerized PMS system and ensure system is always up-to-date.
- Handle guest complaints in a careful and courteous manner providing Front Office Management with sufficient backup information.
- Adhere to 5 star standards at all times - maximizing revenue including upselling rooms and cross selling to food and beverage outlets.

**Entry Requirements**:

- Front Office experience within a 4/5* star environment is preferable.
- Excellent customer service skills.
- Attentiveness, a well groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability.
- Enthusiastic in delivering service excellence.
- Possess the ability to work under pressure whilst maintaining attention to detail.
- Has an excellent command of English, both spoken and written.
- Display a polite and professional attitude to internal and external guests
- Able to work on rolling 4 ON 4 OFF Rota with a 12 hour day

**Package benefits**:

- Meals on duty
- Provision and laundry of uniform
- Employee recognition awards
- Performance review and personal development plan
- Internal transfer and promotion opportunities
- Support in the development of your career
- Preferential room rates within the hotel group for yourself and family & friends

**Salary**: £26,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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