Guest Ambassador

6 months ago

Edinburgh, United Kingdom The Roseate Edinburgh Full time

**Guest Ambassador**

The Roseate Edinburgh is an intimate 5-star luxury Edinburgh hotel offering 35 exquisitely appointed rooms and suites. Ideally located on Haymarket, it lies nearby Murrayfield Stadium. We are now looking for a Guest Ambassador ready to join a young and vibrant team and available to start immediately.

**Main duties/responsibilities**:

- Ensure that all guest accounts are set up correctly with a valid method of payment i.e. sufficient advance authorization obtained for all credit cards.
- Enthusiastically delivering service excellence by handling all customers’ requests and complaints to ensure their satisfaction and a high level of service.
- Be proficient in Front Office operations such as check-ins, check-outs, reservations, meetings & events.
- Provide an accurate handover to returning colleagues at the end of the shift.
- Knowledge of computerized PMS system and ensure system is always up-to-date.
- Handle guest complaints in a careful and courteous manner providing Front Office Management with sufficient backup information.
- Adhere to 5 star standards at all times - maximizing revenue including upselling rooms and cross selling to food and beverage outlets.

**Entry Requirements**:

- Front Office experience within a 4/5* star environment is preferable.
- Excellent customer service skills.
- Attentiveness, a well groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability.
- Enthusiastic in delivering service excellence.
- Possess the ability to work under pressure whilst maintaining attention to detail.
- Has an excellent command of English, both spoken and written.
- Display a polite and professional attitude to internal and external guests
- Able to work on rolling 4 ON 4 OFF Rota with a 12 hour day

**Package benefits**:

- Meals on duty
- Provision and laundry of uniform
- Employee recognition awards
- Performance review and personal development plan
- Internal transfer and promotion opportunities
- Support in the development of your career
- Preferential room rates within the hotel group for yourself and family & friends

**Salary**: £26,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Guest Ambassador

    2 weeks ago

    Edinburgh, United Kingdom The Roseate Edinburgh Full time

    Guest Ambassador / Hotel Receptionist Roseate Hotels & Resorts is looking to recruit a Guest Ambassador / Hotel Receptionist to join The Roseate Edinburgh, Scotland. The hotel is a 5 star luxury boutique hotel and part of Small Luxury Hotels Collection. The Roseate Edinburgh is located in the heart of Edinburgh, featuring 35 bespoke guest bedrooms and...

  • Guest Ambassador

    3 weeks ago

    Edinburgh, United Kingdom The Roseate Edinburgh Full time

    Guest Ambassador / Hotel Receptionist Roseate Hotels & Resorts is looking to recruit a Guest Ambassador / Hotel Receptionist to join The Roseate Edinburgh, Scotland. The hotel is a 5 star luxury boutique hotel and part of Small Luxury Hotels Collection. The Roseate Edinburgh is located in the heart of Edinburgh, featuring 35 bespoke guest bedrooms and...

  • Guest Ambassador Lead

    1 week ago

    Edinburgh, Edinburgh, United Kingdom The Roseate Edinburgh Full time

    About The RoleWe are seeking a highly motivated and charismatic Front Office Team Member to join our luxury hotel team at The Roseate Edinburgh. As a Guest Ambassador, you will be the first point of contact for our guests and play a crucial role in ensuring their stay with us is memorable and enjoyable.

  • Guest Ambassador

    3 weeks ago

    Edinburgh, EH1, Edinburgh, United Kingdom The Roseate Edinburgh Full time

    Guest Ambassador / Hotel Receptionist Roseate Hotels & Resorts is looking to recruit a Guest Ambassador / Hotel Receptionist to join The Roseate Edinburgh, Scotland. The hotel is a 5 star luxury boutique hotel and part of Small Luxury Hotels Collection. The Roseate Edinburgh is located in the heart of Edinburgh, featuring 35 bespoke guest bedrooms and...

  • Guest Ambassador

    3 weeks ago

    City of Edinburgh, United Kingdom The Roseate Edinburgh Ltd Full time

    Guest Ambassador / Hotel Receptionist Roseate Hotels & Resorts is looking to recruit a Guest Ambassador / Hotel Receptionist to join The Roseate Edinburgh, Scotland.The hotel is a 5 star luxury boutique hotel and part of "Small Luxury Hotels Collection".The Roseate Edinburgh is located in the heart of Edinburgh, featuring 35 bespoke guest bedrooms and...

  • Guest Ambassador

    3 weeks ago

    City of Edinburgh, United Kingdom The Roseate Edinburgh Full time

    Guest Ambassador / Hotel Receptionist Roseate Hotels & Resorts is looking to recruit a Guest Ambassador / Hotel Receptionist to join The Roseate Edinburgh, Scotland.The hotel is a 5 star luxury boutique hotel and part of Small Luxury Hotels Collection.The Roseate Edinburgh is located in the heart of Edinburgh, featuring 35 bespoke guest bedrooms and suites,...

  • Guest Relations Ambassador

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Market Street Hotel Full time

    We are currently recruiting a part-time (32 hours) Guest Relations Ambassador to expand the Front Office Team, offering a bespoke service to our guests.You will be the face of the guest relations team, welcoming all guests to Market Street hotel ensuring guest expectations are delivered and exceeded at all times.As a key member of our team, you will have...

  • Security Guest Safety Ambassador

    7 months ago

    Edinburgh, United Kingdom Vigilant Security Full time

    We are seeking several highly experienced Guest Service Ambassador’s to join remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a...

  • Security Guest Safety Ambassador

    7 months ago

    Edinburgh, United Kingdom Vigilant Security Full time

    We are seeking several highly experienced Guest Service Ambassador's to join remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a...

  • Security Guest Safety Ambassador

    7 months ago

    Edinburgh, United Kingdom Vigilant Security Full time

    We are seeking several highly experienced Guest Service Ambassador's to join remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a...

  • Security Guest Safety Ambassador

    7 months ago

    Edinburgh, United Kingdom Vigilant Security Full time

    We are seeking several highly experienced Guest Service Ambassador's to join remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a...

  • Sonder Ambassador

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Sonder Full time

    Sonder AmbassadorWe are seeking an experienced Sonder Ambassador to join our team. As the face of Sonder, you will be responsible for extending hospitality to all guests. This includes utilizing digital communication systems for guest support, providing exceptional service, and resolving customer complaints.You will also assist with administrative tasks,...

  • Door Ambassador

    7 months ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Additional Information** 2 days on / 2 days off - 12 hour day shifts Driving licence required **Job Number** 24080472 **Job Category** Rooms & Guest Services Operations **Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Door Ambassador

    7 months ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Additional Information** 4 on 4 off shift pattern - 12 hour shifts **Job Number** 24102180 **Job Category** Rooms & Guest Services Operations **Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **W Edinburgh is...

  • Door Ambassador

    7 months ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Job Number** 24048914 **Job Category** Rooms & Guest Services Operations **Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **W Edinburgh is hiring a Door Ambassador to join the team! We invite you to play an...

  • Guest Experience Ambassador

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom KPI Recruiting Ltd Full time

    KPI Recruiting Ltd is seeking an enthusiastic and organized Front Line Hospitality Team member to join our client's team in Edinburgh. In this role, you will play a key part in ensuring that every guest has an exceptional experience, from arrival to departure.You will be responsible for:Greeting guests and directing them to tables or other areas of the...

  • Reservations Ambassador

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Virgin Hotels Edinburgh Full time

    Job Title: Reservations Ambassador About Us:Virgin Hotels Edinburgh is a dynamic and innovative hotel that offers an exceptional guest experience. We are seeking a highly skilled Reservations Ambassador to join our team. Job Description:We offer a competitive salary of £24,000 - £28,000 per annum, depending on experience.The successful candidate will be...

  • Corporate Receptionist

    7 months ago

    Edinburgh, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking for a Receptionist to join Rapport and be part of one of our innovative and creative Front of House teams at one of our most prestigious client sites in Edinburgh. **The offices are situated in the heart of the city and where you will enjoy the most stunning views of Edinburgh from every window. You will be part of a small,...

  • Lobby Ambassador

    7 months ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Job Number** 24097664 **Job Category** Rooms & Guest Services Operations **Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **W Edinburgh is hiring to expand the Bell team! We invite you to play an integral part...

  • Lobby Ambassador

    6 months ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Job Number** 24032838 **Job Category** Rooms & Guest Services Operations **Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **W Edinburgh is hiring to expand the Bell team! We invite you to play an integral part...