Security Guest Safety Ambassador

7 months ago

Edinburgh, United Kingdom Vigilant Security Full time

We are seeking several highly experienced Guest Service Ambassador’s to join remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.

A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security presence.

This opportunity will operate on a full-time contract, with several rotations available.

**What We Offer**:

- Competitive rate of pay
- Full and ongoing training with a view for career development.
- Modern and bespoke company uniform provided.
- Immediate access to our Employee Assistance Programme.
- Employee App, allowing access to the latest company announcements.
- Croma Vigilant Reward and Recognition scheme. Each month, an employee is selected to receive a £100 voucher of their choice, along with a Certificate of Excellence.

**Key Responsibilities**
- Always deliver a 5 - star guest experience
- Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
- Carry out regular patrols as and when required
- Anticipate and action client requirements/requests in a professional manner
- Always provide a consistently professional service
- Issue visitor passes using the agreed sign in and out policies and procedures
- Ensure all fire exits are kept clear. Health & Safety issues are reported
- Ability and foresight to create a safe environment for all guests and visitors
- Always maintain a high-security awareness
- CCTV interaction where required
- Complete a full detailed handover at the end of each shift

**Person Specification**
- Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
- Holds a true passion for high standards of customer service delivery
- Ability to provide a 5-star guest experience
- Previous experience in hospitality or a customer service facing role
- Excellent interpersonal skills and the ability to interact with people at all levels
- Immaculate presentation
- Ability to work independently with confidence, using own initiative as required
- Confidence and common sense to access and utilize expert resources when making decisions
- Always maintain and practice a high degree of confidentiality.
- Have an acute sense of security awareness
- Valid SIA license essential
- 5 years of verifiable work history
- First Aid training would be an advantage

**About us**:
Croma Vigilant covers a range of security-related services including manned guarding, mobile patrols, and keyholding.

We currently employ 1000 members of staff across the UK and cover a range of security-related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company, and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.

We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support, and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent.

  • Security Guest Safety Ambassador

    7 months ago

    Edinburgh, United Kingdom Vigilant Security Full time

    We are seeking several highly experienced Guest Service Ambassador's to join remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a...

  • Security Guest Safety Ambassador

    7 months ago

    Edinburgh, United Kingdom Vigilant Security Full time

    We are seeking several highly experienced Guest Service Ambassador's to join remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a...

  • Security Guest Ambassador

    2 weeks ago

    Edinburgh, United Kingdom Croma Vigilant Full time

    We are seeking several highly experienced Customer Service Ambassador’s to join remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing...

  • Security Ambassador

    2 weeks ago

    Edinburgh, United Kingdom Canada Goose Inc. Full time

    Company Description Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to...

  • Regional Guest Service Ambassador

    2 weeks ago

    Edinburgh, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting a Guest Services Ambassador to join our team at one of our prestigious client offices in Edinburgh. This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering...

  • Guest Ambassador

    4 weeks ago

    Edinburgh, United Kingdom The Roseate Edinburgh Full time

    Guest Ambassador / Hotel Receptionist Roseate Hotels & Resorts is looking to recruit a Guest Ambassador / Hotel Receptionist to join The Roseate Edinburgh, Scotland. The hotel is a 5 star luxury boutique hotel and part of Small Luxury Hotels Collection. The Roseate Edinburgh is located in the heart of Edinburgh, featuring 35 bespoke guest bedrooms and...

  • Guest Ambassador

    6 months ago

    Edinburgh, United Kingdom The Roseate Edinburgh Full time

    **Guest Ambassador** The Roseate Edinburgh is an intimate 5-star luxury Edinburgh hotel offering 35 exquisitely appointed rooms and suites. Ideally located on Haymarket, it lies nearby Murrayfield Stadium. We are now looking for a Guest Ambassador ready to join a young and vibrant team and available to start immediately. **Main...

  • Guest Ambassador

    1 month ago

    Edinburgh, United Kingdom The Roseate Edinburgh Full time

    Guest Ambassador / Hotel Receptionist Roseate Hotels & Resorts is looking to recruit a Guest Ambassador / Hotel Receptionist to join The Roseate Edinburgh, Scotland. The hotel is a 5 star luxury boutique hotel and part of Small Luxury Hotels Collection. The Roseate Edinburgh is located in the heart of Edinburgh, featuring 35 bespoke guest bedrooms and...

  • Guest Ambassador Lead

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom The Roseate Edinburgh Full time

    About The RoleWe are seeking a highly motivated and charismatic Front Office Team Member to join our luxury hotel team at The Roseate Edinburgh. As a Guest Ambassador, you will be the first point of contact for our guests and play a crucial role in ensuring their stay with us is memorable and enjoyable.

  • Guest Ambassador

    1 month ago

    Edinburgh, EH1, Edinburgh, United Kingdom The Roseate Edinburgh Full time

    Guest Ambassador / Hotel Receptionist Roseate Hotels & Resorts is looking to recruit a Guest Ambassador / Hotel Receptionist to join The Roseate Edinburgh, Scotland. The hotel is a 5 star luxury boutique hotel and part of Small Luxury Hotels Collection. The Roseate Edinburgh is located in the heart of Edinburgh, featuring 35 bespoke guest bedrooms and...

  • Guest Services Mall Ambassador Full and Part Time

    1 week ago

    Edinburgh, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** The Mall Ambassador plays a pivotal part in the delivery of our St James Quarter World Class Guest experience. As a roaming ambassador, you will ensure all St James Quarter Guests, receive a stress-free end to end experience. The Mall Ambassador will be a point of contact for all enquiries linked to St James Quarter, the City Centre...

  • Guest Mobility Ambassador

    7 months ago

    Edinburgh, United Kingdom Edinburgh mobility solutions Full time

    **Job Title**: Guest Mobility - Ambassador **Reports to**: Guest Mobility Manager **Location**: St James Quarter, Edinburgh **Introduction** St James Quarter is a new retail led, lifestyle district that fully integrates into and enhances Edinburgh’s City Centre providing an inspiring, attractive, and vibrant destination for locals and visitors to live,...

  • Guest Relations Ambassador

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Market Street Hotel Full time

    We are currently recruiting a part-time (32 hours) Guest Relations Ambassador to expand the Front Office Team, offering a bespoke service to our guests.You will be the face of the guest relations team, welcoming all guests to Market Street hotel ensuring guest expectations are delivered and exceeded at all times.As a key member of our team, you will have...

  • Guest Services Mall Ambassador

    1 week ago

    Edinburgh, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** The Mall Ambassador is responsible for providing an exceptional guest experience at St James Quarter. As the main point of contact for guest enquiries, the Mall Ambassador will provide solutions, recommendations, and personalised services to exceed guest expectations. Working collaboratively within the Guest Services team, they will...

  • Guest Services Desk Ambassador

    1 week ago

    Edinburgh, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** The Desk Ambassador is responsible for providing an exceptional guest experience at St James Quarter. As the main point of contact for guest enquiries, the Desk Ambassador will provide solutions, recommendations, and personalised services to exceed guest expectations. Working collaboratively within the Guest Services team, they will...

  • Guest Services Ambassador

    7 months ago

    Edinburgh, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** The Mall Ambassador is responsible for providing an exceptional guest experience at St James Quarter. As the main point of contact for guest enquiries, the Mall Ambassador will provide solutions, recommendations, and personalised services to exceed guest expectations. Working collaboratively within the Guest Services team, they will...

  • Security Officer

    2 weeks ago

    Edinburgh, United Kingdom Croma Vigilant Full time

    **Job Purpose** Due to continued growth, we are seeking a number of highly experienced Security Officers and Guest Ambassadors to join our team in Edinburgh City Centre A warm welcome from our front-of-house team will determine the first impressions of our visitors whilst providing necessary Security arrangement's.. The Guest Ambassador role is to provide...

  • Security Officer

    7 months ago

    Edinburgh, United Kingdom Vigilant Security Full time

    We cover a range of security related services including manned guarding, mobile patrols and keyholding throughout the UK. High standards are embedded in the DNA of the company and we pride ourselves on delivering seamless service to our clients. We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff...

  • Full Time Permanent Monday to Friday

    7 months ago

    Edinburgh, United Kingdom Vigilant Security Full time

    **Job Purpose** Due to continued growth, we are seeking a number of highly experienced Security Officers and Guest Ambassadors to join our team in Edinburgh City Centre A warm welcome from our front-of-house team will determine the first impressions of our visitors whilst providing necessary Security arrangement's.. The Guest Ambassador/Security role is...

  • Core Security Officer

    7 days ago

    Edinburgh, United Kingdom Security 1440 Full time

    You will be working in a corporate environment and you will be an ambassador for our company and our client's business.The Security Officers are responsible for ensuring the security of our Client and its occupants. You are likely to be the first person customers see so it is important that you make a great first impression. Smart appearance, a helpful...