Volunteer Food and Fuel Support Administrator

6 months ago


West London, United Kingdom Octavia Foundation Full time

Octavia works with people affected by unemployment, ill health, social isolation, or low income to connect them with opportunities for positive personal change. Our vision is to build stronger, happier, and healthier communities in central and west London to help create an enriched life where we live.

**Reasons to volunteer**

Would you like to assist the Octavia Communities team in supporting vulnerable residents and members of the local community who are experiencing financial hardship?
- You will make a difference in supporting those who are struggling with the cost of living, both in the short and long term.
- You will work with our residents and people from our local communities alongside team members.
- You will have the opportunity to demonstrate empathy, patience, decision making and a willingness to keep up with constant changes.
- Full induction, ongoing training, and support will be provided. This includes training on processes and procedures, health and safety and safeguarding.
- This is an opportunity to enhance your CV and to learn new skills, such as working with partners and stakeholders, supporting people with additional needs, developing support networks for our residents and the local community, and assisting in researching new resources.
- We can provide references to employers and/or further and higher education establishments.
- Travel and refreshment expenses reimbursed on the provision of receipts, following our policies and procedures. *

**What would I be doing?**

In your volunteering role, for a broad experience of resident support and to assist the team, you can expect the following:

- Being in person at the office in Emily House for a minimum of 1 day a week (core hours are typically between 09:00 am and 5:00 pm, to be agreed between volunteer and supervisor).
- Contacting residents to process their food and/or fuel referrals.
- Updating our database with any referrals you have processed.
- Assist with researching and maximising our resources with guidance from your supervisor(s).
- You may have the opportunity to attend Webinars and meetings, internally and externally, to gain knowledge and experience in supporting our residents who are struggling with the cost of living.
- You must practice confidentiality.

**What skills are we looking for?**
- Good communication skills.
- Empathy and understanding the needs of vulnerable residents.
- Understanding of confidentiality.
- Able to use own initiative, reliable and trustworthy.
- Basic IT skills, comfortable using Microsoft packages such as Outlook, Excel, and Word.

**Sounds great How do I sign up?**

**Job Type**: Volunteer

**Benefits**:

- Employee discount
- Free or subsidised travel
- Store discount

Schedule:

- Flexitime

Work Location: In person

Reference ID: Volunteer Food and Fuel Support Administrator


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