Customer Service Administrator

1 month ago


Lutterworth, United Kingdom Logistic People Full time

Logistics People are looking for a Customer Service Administrators to join our team.

Location: Lutterworth

Working Hours: Monday - Friday 09:00 - 17:00

Pay rate: £10.58 P/hr

Logistics People are currently recruiting a Customer Service Administrators to join our Team in Lutterworth, based at our Great Bear Site.

**KEY ACCOUNTABILITIES**:

- Allocation of booking slots according to clients requests, provision of booking references to hauliers
- Timely and accurate completion of Goods In schedule with client’s specification.
- Creation and modification of pre advise documents for inbound loads and returned stock.
- Processing of documentation on vehicle arrival and departure
- Scanning and Indexing load plans.
- Checking of goods receipt notes against pre advise and delivery note
- Process cross docked load / paperwork
- Maintenance of Goods In files, archiving and housekeeping
- Creating and distributing stock reports to both internal and external customers
Investigating discrepancies and processing dispute procedures
- Processing system transactions to correct stock balances
Supporting colleagues throughout the network
- Providing cover for Goods In desk as required
- General administration.
- Other duties as reasonably required

**ADDITIONAL SITE SPECIFIC RESPONSIBILITIES**:

- Inspecting floors daily and physically checking stock as required
- Reconciling goods inbound report
- Reconciling ‘chill’ download report

**SCOPE**

Build and maintain good working relationships with internal and external customers.Required to cover day and night shifts.

**Knowledge, Skills & Experience**:

- Excellent attention to detail and accuracy skills
- Ability to communicate effectively and professionally
- PC literate and experience in MS Excel
- Ability to solve problems methodically and actively seek resolutions
- Pro-active and adaptable approach
- Self-starter, ability to work using own initiative
- Conscientious and reliable
- Able to manage own work load effectively and prioritise
- Excellent customer service skill
- Organised, clean and tidy approach to work

**What does working as an Administrator for Logistics People involve?**
- Strong verbal and written English skills
- Computer literate
- Experience preferred
- Positive can do attitude
- Hardworking and dedicated to getting tasks completed
- Able to communicate over the phone with customers
- Strong initiative
- Smart and well presented
- This position also includes stock control work, which includes investigation into stock issues in the warehouse environment and being trained to operate a scissor lift.
- Experience with EXCEL Sheets and WMS systems
- H&S Basic knowledge would be advantageous as this will become the main role and training will be given
- Sending reports when I am out of the business

**What are the benefits of working for Logistics People?**
- 24/7 on-site support
- Career progression opportunities
- Temp to Perm opportunities
- Long term work
- Modern Facilities
- Immediate Starts
- Great Rates Of Pay

DON’T BE SHY APPLY - SUBMIT YOUR APPLICATION TODAY



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