Customer Administrator

4 weeks ago


Lutterworth, United Kingdom The Recruitment Group Full time

We are currently hiring four **Customer Accounts Administrators** based in Magna Park, Lutterworth. This is easily commutable from Nuneaton, Coventry, Rugby and Leicester. There also may be the need to go the Nuneaton site so ideally you wouldneed your own transport.
Your prime job function would be to provide administrative support to business to business customers and colleagues to ensure correct products are distributed, in accordance with customer requirements in a timely and accurate manner.
Other points of focus are as follows:

- Liaise with customers on a day to day basis to provide support and advice on any queries.
- Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities.
- Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications.
- Manage stock movements and transfers via WMS System.
- Liaise with re-works to plan and cost any pre-retail requirements.
- Gather data to produce invoices and deal with PO issues when required.
- Carry out work according to customer requirements or following a plan set by others, working within agreed timescales.
- Provide guidance, support and informal coaching to administrators and new colleagues.
- Ensure tasks are completed in timely manner to enable next stage to be carried out.
- Ensure all work is completed to a high standard, eliminating need for rework and/or changes.
- Requirement to prioritise own work, meeting required timescales
- Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.
This role would be ideal for someone who has at least one years’ experience in a similar role and environment. This is a medium scale administration role. It is necessary for the job holder to hold the enthusiasm to excel in this role and the willingness tolearn. Training is provided within this role to ensure best outcome for job holder with succession to Level 3.
This is a chance to gain employment with a great company that has numerous sites across the country. You have genuine career progression too.
If you are interested please enquire at The Recruitment Group Leicester and ask for Matt.
**If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.



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