Customer Service Advisor

1 month ago


Lutterworth, United Kingdom Brenntag Full time

**Customer Service Advisor**:
Our team in **Lutterworth** currently has an opening for a **Customer Service Advisor**

**YOUR ROLE & RESPONSIBILITIES**:
Primary contact for specific depot customers, to include phone calls for every order, communicating problems and relationship building

Receipt and processing of all orders for your specific customers including direct deliveries and liaising with any supplier that entails

Documentation of all relevant information from customers orders

Checking and Validation of others orders

Regularly update and maintain customers records on Mfour system

General administration to include filing, scanning and occasional mail merge

Recording of all customer issues on CRM/Sap system

Prompt auctioning of alerts to minimise disruption to customers

Effective communication with other depots and customers regarding concessions

Under take and reasonable tasks or duties assigned by the Customer Experience Manager from time to time related to the effective and efficient performance of the role

**YOUR PROFILE**: Minimum of grade C Mathematics & English



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