Customer Service Advisor
3 weeks ago
**Job Description**:
**Want to be a valued member of the team? We are looking for Experienced Customer Service Advisor for our client to join their hardworking & friendly team for my client based in Magna Park, Lutterworth**
**_MUST DRIVE DUE TO LOCATION_**
**Salary**: £10.50phr - £11.00phr
**Hours of work**:
Monday - Friday 07:30/08:00-16:00-16:30
**Location**:
Magna Park, Lutterworth
**As a Customer Service Advisor your duties will include**:
- Liaising with local dealerships, UK customer base and outbases.
- Investigating and resolving customer complaints
- Escalating enquiries to the appropriate teams when necessary
- Handling all incoming customer enquiries
- Maintaining an accurate customer performance management database
- Handling all inbound and outbound telephone calls for a business
- Generating regular customers reports on a day-to-day basis.
- Managing internal and external communication
- Operating various internal systems; from stock movement to fleet tracking
- Dealing effectively with all customers enquires and conducting investigations.
**Key Experience**
- Excellent interpersonal skills and ability to work in a small team.
- Clear communication skills and strong command of English language
- Great attention to detail and ability to multitask.
- Excellent IT skills and good Microsoft packages
- Ability to work calmly under high-stress situations in a fast-paced environment.
- Flexibility to cover various shifts including Saturdays.
- Own transport (essential)
**What our client is looking for in you**:
- Flexible
- Honest
- Reliable
- Hardworking
You will benefit from:
Weekly pay
Holiday & Sick pay
Immediate start
Call us : 01788 578888
Visit us : 11 Bank Street, Rugby, CV21 2QE
Make an appointment on Facebook to register today: Pertemps Rugby Industrial
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