Customer Service Administrator

3 weeks ago


Lutterworth, United Kingdom Great Bear Full time

**Company Description**

Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplifysupply chain. We operate over 7 million sq.ft. of warehousing space across 30+ locations in the UK. Our distribution network spans all corners of the country.

Our Lutterworth site are now recruiting for a Customer Service Administrator on a full timebasis.

**Salary**:£23,849 Per annum

Working hours: Monday to Friday (8am-4pm)

The purpose of a Customer Services Administrator is to support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional anddedicated service.

**Key Duties of a Customer Services Administrator**:

- Answering calls for both internal and external personnel.
- Problem solving for client, customer and Internal departments.
- Meeting customer and client expectations.
- Resolving customer and client queries.
- Collating accurate information for client KPI packs and internal business reporting.
- Maintain a high level of customer/ client focus.
- Provide various reports for clients in a timely manner.
- Check PODs have cleared on the system, investigate and clear down unallocated POD’s.
- Chase outstanding POD’s from hauliers, depots, etc.
- Ensure the completion and circulation of reports to relevant stakeholders.
- Other administration tasks as determined by the Customer Service Manager.

**Qualifications**
- Passion for delivering an exceptional customer service experience.
- Attention to detail/ accuracy.
- Good geographical knowledge.
- Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
- SAP experience.
- Excellent communication skills in order to deliver accurate information.
- Ability to work in a fast paced environment.
- Conscientious and reliable with adaptable attitude.

**Additional Information**

As part of its Drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

- Competitive salary
- Competitive holiday entitlement
- Pension scheme
- Life Assurance
- Retail discounts via our benefit platform



  • Lutterworth, United Kingdom Great Bear Full time

    Company Description Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplify supply chain. We operate over 7 million sq.ft. of warehousing space across 30+...


  • Lutterworth, Leicestershire, United Kingdom Great Bear Full time

    Company DescriptionGreat Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplify supply chain. We operate over 7 million of warehousing space across 30+ locations in...


  • Lutterworth, United Kingdom Logistic People Full time

    Logistics People are looking for a Customer Service Administrators to join our team. Location: Lutterworth Working Hours: Monday - Friday 09:00 - 17:00 Pay rate: £10.58 P/hr Logistics People are currently recruiting a Customer Service Administrators to join our Team in Lutterworth, based at our Great Bear Site. **KEY ACCOUNTABILITIES**: - Allocation...


  • Lutterworth, United Kingdom M.A.S Resourcing Ltd Full time

    **PERMANENT PART-TIME CUSTOMER SERVICE/ADMINISTRATOR - LEICESTERSHIRE - £24,500 pro-rota** - Do you want to work as part of a growing family type organisation where you will be looked after and valued? - Are you looking for a part-time role, maybe 20-25 hours per week Monday - Friday? - Would you like a role of variety? - Although not contracted, shut down...


  • Lutterworth, Leicestershire, United Kingdom M.A.S Resourcing Ltd Full time

    PERMANENT PART-TIME CUSTOMER SERVICE/ADMINISTRATOR - LEICESTERSHIRE - £24,500 pro-rota Do you want to work as part of a growing family type organisation where you will be looked after and valued? Are you looking for a parttime role, maybe 2025 hours per week Monday Friday? Would you like a role of variety? Although not contracted, shut down as Christmas...


  • Lutterworth, United Kingdom Zoop Recruitment Full time

    Due to the ongoing success and growth of the provision of training by our client, we are looking for a Customer Service Administrator to join our small Training Administration Team. The role is based at their Head Office in Lutterworth with opportunities for hybrid working. The addition of a Customer Service Administrator to the team will ensure that they...

  • Customs Administrator

    2 weeks ago


    Lutterworth, United Kingdom Bleckmann Full time

    **Company presentation**: Once started as a local Dutch and Belgium logistics provider for companies in the fashion industry, we have grown into an award-winning international 3PL logistics company serving many renowned brands across various consumer goods industries. We leverage our experience and knowledge built over many years, passed from team member to...

  • Customs Administrator

    2 weeks ago


    Lutterworth, United Kingdom Mach Recruitment Ltd Full time

    Mach Recruitment are looking for a **Customs Administrator** for our client in **Lutterworth** **Key responsibilities**: - To act as direct point of contact for clients, ensuring that all operational, Customs requirements and enquiries are responded to on time and concluded accurately and courteously - Billing - KPIs reporting and management: - Prepare...

  • Service Administrator

    4 weeks ago


    Lutterworth, United Kingdom Engiinia Ltd Full time

    We are currently working with a national specialist in providing installation, maintenance and repair services to the industrial and home lift industry, who are seeking to recruit an experienced Service Administrator to work from their Leicestershire officeon a permanent basis. The role will involve; - Supporting and working in close collaboration with the...


  • Lutterworth, United Kingdom Cox Automotive Full time

    Manheim Vehicle Solutions is an evolving business supporting customers with new vehicle preparation, de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the...


  • Lutterworth, United Kingdom HollyField Personnel Full time

    Our client has 2 x Customer Service roles available to start immediately. These roles are Temporary to Permanent The Role: Providing a high level of customer service to customers Taking and processing customer orders Working to SLA's Updating customers Complaint handling and resolution Amending information on the internal systems Experience Retail /...


  • Lutterworth, Leicestershire, United Kingdom HollyField Personnel Full time

    Our client has 2 x Customer Service roles available to start immediately. These roles are Temporary to PermanentThe Role:Providing a high level of customer service to customersTaking and processing customer ordersWorking to SLA'sUpdating customersComplaint handling and resolutionAmending information on the internal systemsExperienceRetail / Office based...


  • Lutterworth, United Kingdom Cox Automotive Full time

    Manheim Vehicle Services provides the physical operations required by manufacturers, fleets and dealers for the operation of scalable and intelligent retail, in-life and defleet programmes. Currently we operate from three scale sites Bruntingthorpe, Wyton and Coventry Demand for whole-life vehicle services is growing, we’ve invested heavily in...


  • Lutterworth, Leicestershire, United Kingdom Cox Automotive Full time

    Manheim Vehicle Solutions is an evolving business supporting customers with new vehicle preparation, de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the...


  • Lutterworth, United Kingdom The Recruitment Group Full time

    This **Customer Accounts Administrator** role is conveniently situated in Magna Park. Easily commutable from Leicester, Rugby and Coventry.** Role Specification**: To provide day to day administration support to customers and colleagues to ensure correct products are distributed in accordance with customer requirements in a timely and accurate manner. Liaise...


  • Lutterworth, United Kingdom Cox Automotive Full time

    **The Role** Vehicle Solutions is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered...


  • Lutterworth, United Kingdom Cox Automotive Full time

    Vehicle Solutions is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and expand...


  • Lutterworth, United Kingdom Bridge of Hope Full time

    Data compliance in packaging/recycling, permanent, Lutterworth, 37hrs per week. £25,000 per annum + Hybrid + Free Car Park. 2 days office, 3 days remote Duties - First point of contact for customer enquiries - Working alongside departments to provide the highest standard of customer service - Collating EXCEL data and meeting tight deadline Proficiency in...


  • Lutterworth, United Kingdom Bridge of Hope Full time

    Data compliance in packaging/recycling, permanent, Lutterworth, 37hrs per week. £25,000 per annum + Hybrid + Free Car Park. 2 days office, 3 days remote Duties - First point of contact for customer enquiries - Working alongside departments to provide the highest standard of customer service - Collating EXCEL data and meeting tight deadline Proficiency in...


  • Lutterworth, Leicestershire, United Kingdom Bridge of Hope Full time

    Data compliance in packaging/recycling, permanent, Lutterworth, 37hrs per week.£25,000 per annum + Hybrid + Free Car Park.2 days office, 3 days remoteDuties First point of contact for customer enquiries Working alongside departments to provide the highest standard of customer service Collating EXCEL data and meeting tight deadlineProficiency in MS EXCEL...