Customer Administrator

4 weeks ago

Lutterworth, United Kingdom Zoop Recruitment Full time

Due to the ongoing success and growth of the provision of training by our client, we are looking for a Customer Service Administrator to join our small Training Administration Team. The role is based at their Head Office in Lutterworth with opportunities for hybrid working.

The addition of a Customer Service Administrator to the team will ensure that they continue to be the leading experts for the delivery of training and in energy assessment services for the improvement of quality and performance of all buildings. The Customer Service Representative plays a key role in meeting the Vision to be the leading independent provider of training for building energy-rating expertise.

**What can I expect to do in the role?**

The role of Customer Service Administrator is to work with the Training team to support our customers throughout their training journey, in a timely and professional manner from booking to certification. Through proactive interaction, they will inspire customer confidence in the company brand and become the ‘go-to’ training contact. This will include:

- Implement effective customer on-boarding procedures to ensure trainees feel welcome and supported throughout the training process
- Supporting key customers with regular contact to maintain an excellent business relationship
- Managing formal complaints, ensuring they are responded to and the complaint is resolved within our company’s complaints policy level.
- Reviewing and replying to customer feedback, actioning or escalating any corrective measures to maintain our world class customer NPS rating.
- Working closely with internal departments to provide an exceptional training experience to our customers.
- Have a ‘Can-Do’ attitude, willing to go the extra mile to provide a positive customer experience
- Pride in their work, looking to improve the customer experience
- A good communicator for verbal and written correspondence
- The ability to provide high levels of customer service in a busy customer focused environment
- A keen eye for detail

**Preferred Skills and Qualifications -**
- Will have a minimum of two years customer service experience
- You will be comfortable working with a range of IT software including Excel
- Would be added benefit, but not essential, if have experience of working in a training environment
- You may have an interest in renewable energies and/or sustainable buildings
- The ability to maintain good working relationships in a team environment

**About Us...**

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Lutterworth: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Lutterworth

Reference ID: DM101

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