Customer Service Agent

6 months ago


Purfleet, United Kingdom DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 80719
Time Type: Full Time

**UK 3rd Party Customer Services**:
**Brief**
Purfleet are looking for a Customer Service Operator to work with our UK based customers.
The person we are looking for must be enthusiastic about our business and the freight industry, have a positive outlook and a clear focus on high job quality.
The applicant must be proactive, organised and punctual, engaged and motivated as well as a good attention to detail.
We are looking for a person who can add extra quality to our already highly skilled team and interested in providing an excellent service to all customers of DSV.

**Main purpose of Job**:
The main part of the job is to communicate with customers and ensure freight is moved from collection to delivery in a timely manner. You will be working closey with the distribution departments ensure any information is relayed to them. You will also produce KPI’s when required.

**Key Tasks**:

- Updating / verifying the DSV Order Management System with customer booking details.
- Liaise with Operations to ensure customer commitments are delivered upon.
- Effective monitoring to ensure deliveries are completed within the agreed timelines.
- Ensure that all Collection consignments are conforming to correct information.
- Pro-active problem solving with customers and colleagues when issues arise.
- Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.
- Provision of PODs to meet customer requirements where necessary.
- Provide KPI and reports both externally and internally where required
- Resolve Credit Management Queries where necessary.
- General Day to Day administrative duties.

**What we can offer you**:

- A role in a successful, dynamic company
- A chance to work in a busy but well orgainesed and effcent department
- Be a part of a strong team of performance driven colleagues
- Competitive salary
- Great future career prospects for advancement
- A professional working environment
- Potential yearly bonus based on company result and attendance

**Start date: ASAP**
Hours: 08.00 - 17.00 hrs Monday to Friday with a 30 minute lunch

DSV - Global Transport and Logistics

DSV is one of the very best performing companies in the transport and logistics industry. 56,000 employees in more than 80 countries work passionately to deliver great customer experiences and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

**DSV - Global Transport and Logistics**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.


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