Customer Service Coordinator
2 months ago
**About us**
Kings Logistics Limited is part of the Kings Holding Group which is family run bussiness
Our work environment includes:
- Friendly working environment
- Growth opportunities
- Company pension and health care benefits.
Key Duties:
Dealing with customer orders ensuring quantity accuracy, delivery timelines communication to depot staff
Maintain a harmonised people and customer focused team-working environment always seeking opportunity to improve the customer's experience
Maintain and expand a pro-active relationship with existing customers and suppliers
Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager.
Ensuring that customer requirements are administered in a timely controlled and recorded manner
Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviors to increase performance and employee satisfaction.
Enter accurate data on to all internal systems and reports
Maintain data security and integrity in line with Business needs.
Collation of accurate data to create customer invoices
Maintain a safe working environment that complies with all aspects of the company’s H&S Policy
**Technical skills**:
Good communication skills are essential with the ability to express empathy with customers
Excellent written and verbal skills are essential.
Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.
Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.
Familiar with Microsoft Word, Excel and PowerPoint.
Good spoken and written communication skills
Strong analytical and numeracy skills
Good level of financial understanding
Confidence, tact and a persuasive manner
Good organisational and time management skills
Good ‘people skills’ for working with a range of colleagues and customers.
A professional manner
Develop a level of trust and support with all colleagues to ensure conflict situations do not arise
Pay: £28,000.00-£30,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
Schedule:
- 10 hour shift
Ability to commute/relocate:
- Purfleet: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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