Customer Services Trainee

3 days ago


Purfleet, United Kingdom Hireco TL LTD Full time

No.1 supplier of **_Truck & Trailers_**

**Job Title Name Division/Department**
**Customer Services trainee Operations**
**Location Full-Time/Part-Time Date Written**
**Purfleet Full time Sept 22**

**Reports To Title**
**Terry Taiani UK Operations & Development**

**Manager**
**Purpose Of The Job**
**To provide administrative support for Customer Services, Operations & Fleet**

**Key Responsibilities**
- **Penalty Charge Notices**:
Responsible for the administration and processing of all Penalty Charge notices received in the post daily.Recharges to be completed and sent to customers.
- **Notice of Intended prosecution**:
Responsible for the administration and processing of all Notice of Intended Prosecutions received in the post daily and customers advised.
- **Taxation**:
To review each week any asset that requires payment of the taxation process on all the fleet assets
- **GXO & XPO recharges**:
To ensure all recharges are sent out in a timely manner are correct and in line with our current recharge agreement.All outstanding recharges are followed up for PO’s and any disputes resolved.
- **On-Boarding Q & A**

To ensure all accounts have a signed Q & A on file with copies sent to Hireco Service
- **Fleet reports**

Collate standing fleet reports for both trucks & Trailers. Visibility back to customers on fleet availability both new & in fleet

Key Responsibilities denote general requirements, and the employee will be expected to perform additional duties as directed by a line manager as the business may require from time to time.

**Weekly /monthly Plan / reports**
- Report back on any PCN’s outstanding.
- Updates on all assets not taxed
- All outstanding NIP’s
- XPO BG weekly report for recharges
- GXO weekly reports for recharges
- Outstanding Q & A

No.1 supplier of **_Truck & Trailers_**

**Job Skills required**
- **Ability to work within a team environment as well as alone**:

- **Computer literacy with word and Excel to an intermediate level**:

- **Ability to communicate confidently at all levels**:

- **Ability to meet time scale deadlines**:

- **Flexible approach**

Employee Signature: ______________ Date: _______________

Line Manager Signature: ____________ Date: _______________

**Salary**: £18,500.00-£22,000.00 per year

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Purfleet, RM15 4YD: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location



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