Customer Service Consultant

7 months ago

Purfleet, United Kingdom The Floor Room Full time

Main Responsibilities
**Customer Service Consultant - Hybrid Working - Purfleet**

**The floor room**, a subsidiary of Nestware, is the latest brand to be launched under the Nestware group. Its boutique-inspired flagship store is located on Tottenham Court Road in the heart of London’s premier design district, and we’re extremely excited about our plans to expand the brand to more locations.

**Our mission is to provide a customer first experience.**

A space to encourage creativity, putting the customers aspirations at the centre of our experience, allowing their creative ideas to become a reality. A space which enables, facilitates, and services our customers’ needs at every stage of their journey.

Creating a story, a vision, a home.

**The Opportunity: Customer Service Consultant**

The primary purpose of this role is to own, manage and resolve all customer service issues in a timely manner, delivering fair customer outcomes in accordance with regulatory requirements and company standards.

**About the Opportunity: Customer Service Consultant**

Join our dynamic team as a Customer Service Consultant, where you'll have the chance to make a significant impact on our customer experience. In this role, you will:

- Own, manage, and resolve all customer service issues efficiently, ensuring fair outcomes in line with regulatory requirements and company standards.
- Handle customer complaints autonomously, from initiation to resolution, adhering to company guidelines for swift outcomes.
- Collaborate with internal and external stakeholders to facilitate quick resolution of customer issues.
- Address service issues proactively, including authorization of allowances as needed.
- Manage inbound and outbound customer correspondence across various channels within specified SLA timescales, achieving key performance indicators.
- Keep customers informed throughout the resolution process, maintaining effective communication.
- Compile and maintain detailed records to provide a clear, accurate audit trail.
- Uphold customer, business, and employee protection by adhering to regulatory measures and demonstrating competence in data protection, fraud prevention, and compliance.
- Support the wider Service and Sales teams as needed, helping manage workloads and taking on additional tasks.
- Deputise for the Customer Service Specialist, providing necessary information and reports.

We are looking for a passionate, customer-focused individual with:

- Proven experience in a Customer Service environment, capable of working under pressure and maintaining pace.
- Exceptional written and verbal communication skills, with a demonstrable passion for delivering service excellence.
- A calm, flexible, and adaptable approach, able to handle challenging situations with confidence.
- Strong time management skills, with the ability to organize, prioritize, and problem-solve effectively.
- Experience working within internal standards and external regulatory frameworks.
- A clear and confident communication style, capable of establishing rapport with both customers and colleagues.
- Desirable: Experience in telephone sales, and familiarity with regulated complaints, GDPR, and ADR.

This role offers a unique opportunity to contribute to our team's success while developing your skills in a supportive and challenging environment. If you're ready to take your customer service career to the next level, we'd love to hear from you.

**At The Floor Room, we pride ourselves on our commitment to providing excellent customer service across the Group. In return, we offer a competitive salary, benefits package, and the opportunity to work with a talented and dedicated team.

  • Customer Experience Consultant

    6 months ago

    Purfleet, United Kingdom The Floor Room Full time

    Main Responsibilities **Customer Experience Consultant - Hybrid Working - Purfleet** **The floor room**, a subsidiary of Nestware, is the latest brand to be launched under the Nestware group. Its boutique-inspired flagship store is located on Tottenham Court Road in the heart of London’s premier design district, and we’re extremely excited about our...

  • Customer Service Specialist

    6 months ago

    Purfleet, United Kingdom Carpetright Full time

    Main Responsibilities **Role - **Customer Service Specialist (Hybrid Working) **Location -** Purfleet **Shift pattern -** 5 days out of 7 (includes weekends and evenings), 39 hours per week **Type -** Permanent **Salary -** Competitive salary & Benefits **Online and in-stores across the country, our experts are bringing customers’ dreams to life. To...

  • Customer Service Agent

    6 months ago

    Purfleet, United Kingdom DSV Full time

    Job Req Number: 71495 Time Type: Full Time **BRIEF OVERVIEW** A position for a Customer Service Agent has become available at DSV Road Ltd This is a fantastic opportunity to join a company committed to providing quality, innovative value, and logistics services. **MAIN PURPOSE OF THE ROLE** To meet service customers’ requirements according to agreed...

  • Customer Service Agent

    6 months ago

    Purfleet, United Kingdom DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 82235 Time Type: Full Time **Customer Service Agent** **KEY TASKS** - Input of Bookings from Customers - Customer liaison - Partner liaison - Key account...

  • Customer Service Administrator

    6 months ago

    Purfleet, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....

  • Customer Service Agent

    5 months ago

    Purfleet, United Kingdom DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 80719 Time Type: Full Time **UK 3rd Party Customer Services**: **Brief** Purfleet are looking for a Customer Service Operator to work with our UK based...

  • Customer Service Assistant

    5 months ago

    Purfleet, United Kingdom Simply Insurance Full time

    Simply Insurance have an exciting new opportunity for an enthusiastic Customer Service Assistant to join their busy and thriving office in Purfleet. This role is ideal for someone with a passion for delivering fantastic customer service! **Overall objective**: To ensure that the companies' clients are provided with all reasonable help and advice on all...

  • Customer Service Assistant

    5 months ago

    Purfleet, United Kingdom PIB Insurance Brokers Full time

    Simply Insurance have an exciting new opportunity for an enthusiastic Customer Service Assistant to join their busy and thriving office in Purfleet. This role is ideal for someone with a passion for delivering fantastic customer service! **Overall objective**: To ensure that the companies' clients are provided with all reasonable help and advice on all...

  • Customer Service Assistant

    5 months ago

    Purfleet, United Kingdom PIB Insurance Brokers Full time

    Simply Insurance have an exciting new opportunity for an enthusiastic Customer Service Assistant to join their busy and thriving office in Purfleet. This role is ideal for someone with a passion for delivering fantastic customer service! **Overall objective**: To ensure that the companies' clients are provided with all reasonable help and advice on all...

  • Customer Service Assistant

    6 months ago

    Purfleet, United Kingdom Simply Insurance Full time

    Job Advert **Simply Insurance have an exciting new opportunity for an enthusiastic Customer Service Assistant to join their busy and thriving office in Purfleet. This role is ideal for someone with a passion for delivering fantastic customer service!** **Overall objective**_:_ To ensure that the companies’ clients are provided with all reasonable help...

  • Customer Service Advisor

    5 months ago

    Purfleet, United Kingdom Additions Personnel Limited Full time

    'Due to rapid growth, our client, a large vehicle enhancement centre are looking to recruit a Customer Service Administrator. The Role: - Order processing - Manage administrative tasks including: repair, claims and warranty - Ensure an excellent after sales process is carried out - To attend team meetings when required **Requirements**: - Automotive...

  • Customer Service Coordinator

    5 months ago

    Purfleet, United Kingdom Kings Transport Services Limited Full time

    **About us** Kings Logistics Limited is part of the Kings Holding Group which is family run bussiness Our work environment includes: - Friendly working environment - Growth opportunities - Company pension and health care benefits. Key Duties: Dealing with customer orders ensuring quantity accuracy, delivery timelines communication to depot...

  • Customer Service Delivery Specialist

    1 week ago

    Purfleet, Thurrock, United Kingdom Ocado Group Full time

    Deliver Exceptional Customer ExperienceWe are seeking friendly and reliable Delivery Drivers to join our Ocado Logistics team. As a key member of our operations, you will play a vital role in ensuring customer orders arrive safely and on time.About the RoleYou will be responsible for delivering exceptional customer service, providing a positive experience...

  • Road Freight Customer Service Agent

    6 months ago

    Purfleet, United Kingdom Manifest Recruitment Limited Full time

    Customer Service Agent Time Type: Full Time £22-25k depending on experience BRIEF OVERVIEW A position for a Customer Service Agent has become available at a major Freight Forwarder with great prospects MAIN PURPOSE OF THE ROLE To meet service customers’ requirements according to agreed SLAs effectively and in accordance with company quality...

  • Customer Service Agent

    6 months ago

    Purfleet, United Kingdom DSV Full time

    Time Type: Full TimeJob Advertisement – Import Operator DSV Road Ltd A position in the import department has become available at DSV Road Ltd. The person we are looking for must be self-driven, good attention to details with a positive outlook and a clear focus on high job quality. The successful candidate, will be dealing with import shipments and import...

  • Customer Service Advisor

    5 months ago

    Purfleet, United Kingdom Carpetright Full time

    Main Responsibilities **Role - **Customer Service Advisor (Contact Centre Advisor) (Hybrid Working) - 10 month FTC **Location -** Purfleet **Shift pattern -** 5 days out of 7 (includes weekends and evenings), 39 hours per week **Type -** Fixed Term Contract **Salary -** Competitive salary & Benefits **Online and in-stores across the country, our experts...

  • Customer Service Agent

    6 months ago

    Purfleet, United Kingdom DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 82360 Time Type: Full Time **Job Advertisement - Import Operator DSV Road Ltd**: The applicant must be organised and punctual, be able to work in a...

  • Customer Service Specialist

    5 months ago

    Purfleet, United Kingdom Carpetright Full time

    Main Responsibilities **Role - **Customer Service Specialist (Hybrid Working) - Part-time 30 hours a week **Location -** Purfleet **Shift pattern -** 4 days out of 7 (includes weekends and evenings), 30 hours per week **Type -** Permanent **Salary -** Competitive salary & Benefits **Online and in-stores across the country, our experts are bringing...

  • Customs Assistant

    5 months ago

    Purfleet, United Kingdom DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 80662 Time Type: Full Time **KEY TASKS** - Handling imports clearance from start to finish - Communication with external suppliers and government bodies -...

  • Customs Assistant

    5 months ago

    Purfleet, United Kingdom DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 78255 Time Type: Full Time **KEY TASKS** - Handling imports clearance from start to finish - Import clearance via any mode of transport - Communication with...