Scheduling Co-ordinator

4 days ago


Gloucester, United Kingdom Equilaw Full time

**Salary**: £18,000 - £20,000

**Location**: Gloucester

**Hours per week**: Monday - Friday 9am-5pm (35 hours per week)

**Postion Details**:
**THE ROLE**:
Reporting directly to the Operations Manager, in this stand-alone role you will be planning appointments for our mobile agents who visit clients on our behalf. This will involve gathering information from new offers, compiling travel routes, taking into consideration general road traffic, travel conditions, road maintenance etc and ensuring mileage does not exceed the set limit for each agent. You will then contact clients, allowing a set time for each client visit, scheduling the appointment and liaising with our mobile agents to confirm arrangements.

In addition, you may be required to support the team in processing equity release matters as directed by the Team Manager. This may include opening and closing cases and general administration work.

**ESSENTIAL CRITERIA**
- Hold GCSE in Maths & English (Grade A*- C)
- Experience using Word, Excel and Outlook
- Experience working within a service driven administrative team

**DESIRABLE CRITERIA**
- Hold a driving licence and have some knowledge of travel/roads
- Experience in logistics / booking appointments

***PERSONAL APTITUDE & SKILLS**
- Excellent interpersonal and communication skills, both written and verbal
- Strong organisation and time management skills
- Ability to work on own initiative with a pro-active approach
- Assertive, practical
- Exceptional telephone manner

**DISPOSITION**
- Be positive and committed
- A team player

**BENEFITS**
- Discretionary annual bonus.
- A comprehensive flexible benefits package to all staff including a flexible holiday scheme, life assurance, a health care cash plan and Perks at Work.
- 24 days annual leave plus your birthday off, plus additional annual leave for long service including a one month fully paid sabbatical.
- Employee recognition awards.
- Study Support Programme.
- Enhanced Maternity and Paternity Pay.
- Discounted corporate gym membership & wellbeing programme.
- Team social events.

**REPORTS TO**:Operations Manager



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