Service and Maintenance Co-ordinator
6 months ago
Join Our Clients Growing Team as a Service and Maintenance Co-ordinator - Salary c£26,000 - £31,000 (d.o.e) Gloucester - hybrid working
The industry that this Client operates within is associated with the Retail sector and thus the Clients that you will work with will include many household names that you will be familiar with.
Position: Service and Maintenance Co-ordinator
Key Responsibilities:
- Answer incoming calls with professionalism and courtesy, ensuring accurate message taking and prompt forwarding to the relevant personnel.
- Maintain precise records of service time, job costing, and invoicing within the Service Department.
- Keep all documentation for service arrangements up-to-date, including account and contract details.
- Co-ordinate with subcontractors to ensure compliance with insurance requirements and prioritize engineer callouts effectively.
- Assist in the co-ordination well-costed quotations to clients.
- Collaborate closely with the sales team to interpret and confirm customer requirements, providing comprehensive quotations.
- Foster relationships with major suppliers, negotiating competitive rates and contributing to value engineering tenders.
- Manage quotations for small project works and part orders, ensuring smooth project completion.
- Assist engineers with customer portals and input budgets into OfficeNet, monitoring any variations.
Experience and Skills:
- Ability to handle information accurately and efficiently, meeting agreed deadlines.
- Proficiency in IT skills, including MS Office (Word, Excel, Outlook).
Knowledge and Qualifications:.
- GCSE or equivalent in English Language and Mathematics.
Behaviours:
- Takes ownership and goes above and beyond to deliver exceptional service.
- Embraces a culture of improvement and development, actively engaging in self-growth.
- Demonstrates integrity, honesty, and trustworthiness in all interactions.
- Values inclusivity and collaboration, fostering a true team spirit.
- Exhibits personal drive, motivation, and resilience in the face of challenges.
- Builds respectful and lasting relationships with colleagues and clients alike.
~Interviews will take place for this role with immediate effect - so do not delay in sending us your CV and salary expectations so that you don’t miss out
**Job Type**: Permanent
**Salary**: £26,000.00-£31,000.00 per year
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Gloucester
Reference ID: JO0000001875
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