Client Services Administrator

5 months ago

Belfast, United Kingdom AAB Full time

VACANCY NUMBER
- VN232

EMPLOYMENT TYPE
- Permanent

LOCATION
- Belfast

JOB DETAILS

**Client Services Administrator - Belfast**

**Please note this role is advertised for employment with Think People (an AAB Group Company)**

**Do you crave lots of variety, working in a fast-paced environment? If you’re ready for a dynamic career-changing move, we would love a chat with you.**

**About You**
You are excited about adding value to a fast-growing professional services company that provides hands-on support to a range clients.
- You have high standards with a keen eye for detail, quality, and accuracy; ensuring that, as we work in a fast-paced environment, we always maintain high standards.
- You are a quick learner with a self-starter mentality.
- You have a strong service focus, looking for opportunities to support colleagues and clients and are highly motivated by this.
- You have a “can do” attitude that demonstrates as proactivity, practical problem-solving, and happy to lend support where it’s needed.**What You Will Do In This Role**
In your client services role, you will work as a key member of the delivery team, supporting administrative tasks to ensure client projects run smoothly. We are looking for someone who enjoys taking ownership of tasks, who is highly organised, diligent and demonstrates great attention to detail. We want someone who is comfortable following documented processes and takes pride in delivering a high standard of work. You will be an excellent communicator, enjoy working in a standalone role as part of a wider team, and have a confident, can-do attitude.
- Working closely with our team of consultants, you will play a central role in the administration and planning elements of project delivery. Typical activities will include:
**Event Administration & Diary Management**
Supporting the team with arranging workshops, meetings and other events on various online platforms and in physical venues.
- Liaison with clients to schedule bookings, then subsequent diary management for consultants.
- Setting up virtual collaborative spaces to support online workshop activities e.g. Mural, Canva.- Co-ordinating workshop attendance lists and feeding back attendance records to clients.**General Administrative and Personal Assistant Duties**
Working closely to support the Project Lead, co-ordinate the administration element of reaching project milestones and keep the Lead updated on any issues or related correspondence.
- Setting up programmes on our central records system (CRM) and supporting the administration of invoices.
- Arrange and book external training
- Arrange and book marketing activities
- Ensure diaries are up to date with both client facing and business development activities
- Travel and accommodation bookings -flights, trains, hotels etc
- Internal training bookings and diary co-ordination, room bookings and set up
- Event planning and hosting networking events as the business dictates
- General administration and support activities as required to support our Chief Executive, Senior Management team and the wider business.**About Yourself**
Competencies & Personal Qualities
- A positive, resourceful, ‘can do’ approach, remaining adaptable to changing needs and taking pride in a job well done.
- Calm and unflappable when under pressure, demonstrating a mature and responsible attitude.
- Exceptional organisation and planning skills, with excellent attention to detail.
- Proactive, taking ownership to resolve challenges and continuously improve.
- Motivated and energised by a varied and fast-paced environment.
- Clear, professional and assertive communication skills.
- A strong service mentality, coupled with a team ethos.**Essential Criteria**
- HNC/HND Administration & Information Technology is desired but not essential as full training will be given
- Basic administrative skills
- Excellent organisational skills
- Experience of working to tight deadlines
- Strong communication skills - both written and oral
- Knowledge of Microsoft Outlook, Word, Excel and PowerPoint
- Attention to detail
- Flexible and adaptable**What You Will Get**
You will be offered the opportunity to work with a wide range of clients of different sizes and across a variety of sectors in a highly respected and growing People and Culture consultancy. You will work in collaboration with a team of experts in a highly supportive, team-focused environment. We work hard and have fun on the way.
- This is a role that provides the opportunity for broad learning and progression along different pathways over time, driven by your aspirations and the opportunities that will come as we continue to grow as part of a wider group of companies.SALARY
- Competitive

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