Self Pay Coordinator

4 months ago

London, United Kingdom Fortius Full time

**Job Title** Self Pay Coordinator

**Department** Surgical Indirect

**Line Manager** Head of Surgical Business

**Location** 18 Bentinck Street FSC / FCL 66 Wigmore Street

**Contract type **Permanent/Full time

**About Fortius**

The Fortius Group is the UK's leading private orthopaedic and sports injury group. Founded in London by a group of leading Orthopaedic Surgeons and Radiologists, with a shared vision of building a worldwide centre of excellence in musculoskeletal care. Their vision was to create a clinic that would bring together the country's leading experts in orthopaedics and sports injury treatment, with a shared commitment to advancing the science of medicine and a better patient experience.

That group of experts now includes over 80 leading specialists, with two outpatient and diagnostic clinics, a surgical centre and an innovative inpatient unit for joint replacement surgery, in partnership with Bupa.

**Overall Purpose**

The Self Pay Coordinator is responsible for overall management of the self-pay patient process encapsulating everything from initial enquiry to payment resolution.

The post would suit someone who is adaptable and proactive in their work and able to juggle multiple workflows.

Foster close communication and collaboration with the bookings, appointments, and billing teams to ensure a seamless patient experience throughout the self-pay process.

**The post would be suited to a highly organized individual with excellent work ethic and problem-solving skills with previous experience in an administration or sales role, ideally in a healthcare setting.**

**Principal Accountabilities**
- Comprehensive and efficient administrative support to the teams involved in dealing with self-funding patients.
- Collaborate with the secretarial, bookings and appointment teams to schedule consultations and procedures for self-pay patients where required.
- Maintain accurate and up-to-date records of agreed quotes, payment plans, and correspondence with self-pay patients within the CRM system.
- Manage enquiries efficiently via our enquiry bot portal and website submissions to deal with submissions.
- Updating our patient management systems Meddbase and Bluespier with relevant information.
- Utilize CRM tools to facilitate information sharing, task assignment, and real-time updates on patient inquiries, follow up leads where necessary.
- Manage payments covered by third parties and professional sports bodies to ensure we tailor appropriately to our range of potential payers and handle accordingly.
- Reporting to identify trends, patterns, and opportunities for process improvement within the self-pay offering. Developing the service to ensure Fortius optimises capture of potential self-pay.
- Collaborate with the marketing team to develop targeted campaigns and materials aimed at promoting the self pay options. Be aware of data and metrics related to identify areas of improvement and boost engagement and conversion rates.
- Where necessary, help organise and support ongoing projects within the business office.
- Practice strict levels of patient confidentiality and GDPR.
- Perform any other duties as requested from time to time commensurate with this role.

**Equality & Diversity**

All Fortius employees must have respect for every individual, treating everyone with dignity, courtesy, fairness and consideration, and welcoming and accepting differences between people. It is the responsibility of every employee to work towards the elimination of all discrimination and prejudice.

**Health & Safety**

All Fortius employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable Fortius to meet its own legal duties.

**Infection Control**

It is the responsibility of all staff to recognise their role in maintaining a safe environment for patients, visitors and staff to minimise the risk of avoidable Healthcare Associated Infection. Employees are responsible for ensuring that they are fully aware of the Fortius Infection Prevention and Control policies.

**Quality Governance**

All Fortius employees must adhere to Fortius policies and procedures and seek advice on these when in doubt as to their scope and applicability.

Employees are specifically reminded that they must respect the confidentiality of all information they have access to during their employment including personal data.

**Values**:
All Fortius staff are expected to display and aspire to the Fortius Values.

**Making it Happen**

Be proactive in reviewing the current service, making recommendations and implementing changes to continuously improve the patient journey.

**Stronger Together**

Work in partnership with the multi -disciplinary team to challenge and influence clinical and managerial decision making.

**Personalised Service**

Deliver a patient centred service, provide patients with inform

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