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Head of Operations and Compliance

2 months ago

London, Greater London, United Kingdom Pay Full time

Job Summary

The Head of Operations will direct and oversee the Fraud Services Compliance Monitoring and Fraud Operations teams, being responsible for the operational delivery of Pay.UK's Fraud Services to our PSP Customers, as well as the fulfilment of all relevant regulatory obligations.

Key Responsibilities

  • Direct and oversee the Fraud Services Compliance Monitoring and Fraud Operations teams.
  • Ensure the operational delivery of Pay.UK's Fraud Services to our PSP Customers.
  • Oversee the Fraud Operations department, ensuring strategic oversight and the cultivation of advanced fraud detection and handling skills.
  • Implement a uniform methodology, refine procedural efficiency, and bolster skills to motivate and involve team members in ensuring continuous, coordinated operational activities within Fraud Services.
  • Oversee and provide guidance on the day-to-day monitoring of suppliers' performance to ensure Fraud Services are running as intended and PSP Customer expectations are met.
  • Ensure close engagement with Procurement is maintained to ensure any supplier performance concerns are accurately captured and addressed.
  • Lead the oversight and management of change for operational aspects of Fraud Services, in relation to Supplier, Customer, Regulatory and Pay.UK Fraud Services.
  • Manage risk through the operation of controls within Fraud Operations and effective identification of emerging risk.
  • Ensure crisis management and incident handling procedures are maintained and contingency arrangements are in place to accommodate the needs of the Fraud Services Operations team.

Requirements

  • Business-related degree or equivalent experience.
  • Extensive background in directing efficient operational processes, with a focus on the Financial Services sector.
  • Considerable breadth of knowledge of business practice & risks, IT systems & controls and physical systems & controls.
  • Operational risk management experience gained in Financial Services.
  • Experienced in the running of operations in a heavily regulated environment according to, or exceeding the, expectations of regulatory stakeholders.
  • Knowledge of fraud typologies and operating rhythm is advantageous.
  • Ability to anticipate and identify potential risks, limitations and opportunities related to the operations activities.

Benefits

  • 12% Non-contributory pension
  • Discretionary annual bonus
  • 30 days annual leave (excluding bank holidays)
  • Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc
  • Employee assistance programme
  • Cycle to Work Scheme
  • Season ticket loan
  • Working from home policy - minimum 40% in the office (e.g. 2 days in the office over a 5 day working week)
  • We are a Disability Confident Committed Employer