Social Community Team Lead

3 months ago

Salford, United Kingdom The Orchard Agency Full time

**Social Community Team Lead**
**£55,000 - £60,000**
**Full Time**
**Manchester (Hybrid)**

Are you a social community leader within the i-gaming/gambling sector? Do you like the idea of working with a specialist igaming/gambling digital marketing agency in hyper-growth mode, building and managing a team of community specialists across a range of casino, esports, and sportsbook brands?

If you're an experienced, creative, community leader with ambitions to develop your career further, this could be a great role to help you maximise your talents.

**The Job...**

Reporting to the Director of Content & Community, you'll be responsible for being a true ambassador and champion of the community function. This is an opportunity to recruit and train a team of community specialists, with you able to fully own the communities setup. You'll provide support to a growing community, encourage engagement, and maintain best practises. It’s a full-time role, with flexible hours. There's also plenty of flexibility in terms of where you conduct your work. You'll be in the modern Salford Quays office 2 days a week, with the rest of your work conducted from home.

**You'll be responsible for**:

- Owning the high-level community plan for multi-offering brands.
- Collaborating with internal and external stakeholders to align around strategic objectives.
- Executing tactical community activity from welcoming new members, generating discussion, acting as facilitator, mediating issues, etc.
- Helping design the necessary experiences to enable the business to onboard and retain audiences and strengthen their communities.
- Monitoring activity and creating reports every week to continuously optimise the community strategy.
- Working closely with the wider marketing team to support community events.
- Supporting initiatives to promote the brands within the community.
- Recruiting and developing a team of community specialists.

**About You...**

The Social Community Team Lead will be crucial in terms of fulfilling their community needs, which is central to their overall marketing strategy. This role requires well-developed social community moderation skills, a strong strategic and objective-driven mindset, and a genuine excitement for engaging with members of the community, whilst simultaneously developing a team around you.

**Here's some of the key experience you'll need to demonstrate**:

- At least 5 years experience in community and/or social media roles OR demonstrable evidence as ambassador/community moderator.
- A solid knowledge and understanding of social media /community platforms (Telegram, Discord, Reddit etc) and how each platform can be used most effectively is a must.
- Excellent knowledge of all social media platforms (including Facebook, Twitter, Instagram, TikTok, and YouTube) and growing brands on social media.
- Understanding and experience of issue and crisis management.
- Experienced and confident in data-driven approaches to community activity
- A strong track record of managing resources including budgets and personnel.
- Ability to prioritise tasks in a fast paced environment, and be comfortable with rapid changes.
- Experience of managing multiple projects at the same time and proven time management skills.
- The ability to work nights or weekends / a variable schedule when necessary.
- A good technical understanding of crypto technologies would certainly make you stand out.

**The Company...**

This is a digital marketing business enjoying hyper-growth at the moment. They are experts within the i-gaming and gambling arenas, and for a creative and strategically-minded Social Community Team Leader, this represents a great opportunity to grow a department in your style and oversee community development.

They also have a track record of promoting from within, so as more brands come online, more opportunities for promotion prospects will naturally appear.

In addition to an attractive salary of £55k - £60k DOE, the company also provides flexible hybrid/remote working (2 days a week in a modern, Media City, office), along with exciting future prospects. Some additional benefits include;
- Private health cover
- Death in service benefit
- Pension
- Various discounted products and services

**Want To Apply?**

**Salary**: £55,000.00-£60,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Flexitime
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Salford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Social media management: 5 years (required)
- Community Management: 5 years (required)
- igaming: 1 year (required)

Work Location: Hybrid remote in Salford

Reference ID: 37011

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