Operations Coordinator

1 week ago


Wallingford, United Kingdom Manor Mix Concrete Ltd Full time

**Operations Coordinator**

Due to the continued growth of the business, we are currently looking to recruit another team member as Operations Coordinator to be based at our new office in Ewelme near Wallingford, Oxfordshire.

Working in a dynamic control room environment, your role will be customer focused through taking accurate bookings, providing quotes and advice to planning and monitoring deliveries, liaising with drivers and colleagues utilising your initiative and problem solving skills to anticipate and resolve issues and manage client expectations.

The main responsibilities within the role are:

- Confidently deal with incoming calls quickly, courteously and efficiently.
- Provide quotes and answer queries.
- Book orders into schedules efficiently.
- Monitor order progression and track fleet vehicles using telematics systems and booking platform.
- Confidently communicate with clients and drivers to inform of any delays or changes in schedules.
- Work with other controllers to maintain high level of service and communication.
- General sales office administration and document processing.
- Act in accordance with Manor Mix’s core values of reliability, accountability, empathy and excellent customer service.

The key skills we need you to have for the role include:

- Confidence and personality with excellent communication skills, both written and verbal.
- Accurate with figures, computer literate.
- Sales skills to convert enquiries into bookings.
- To be an industrious team player and work closely with colleagues.
- Acting on your own initiative without constant supervision.
- Excellent forward planning and organisational skills.
- Calm under pressure and ability to remain professional at all times.
- Knowledge and experience of construction industry and concrete is an advantage.
- Great geographical knowledge and previous logístical or transport planning experience.
- Excellent punctuality and attendance.
- Proficient with MS Office.

Entitlement:
Qualifying pension.

28 days holiday, including Bank Holidays.

Hourly 0800-1700hrs Monday to Friday.

Salary, remuneration dependant on skills and experience, paid by the hour through fortnightly payroll.

**Salary**: From £27,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Wallingford: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Logistics and planning: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person



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