Contact Centre Sales Advisor
5 months ago
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.
We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.
**The Role**
As a Contact Centre Sales Advisor, you will be the point of contact for sales enquiries and a trusted product expert acting as the front line of our business and working with limited supervision.
Through passion for our brand, using your product knowledge and sales skills you will encourage our guests to book, recognising opportunities at every point of contact to maximise the guest’s cruise experience through upselling the purchase of cruise holiday products and ancillaries.
Accountabilities include:
- Work with limited supervision to meet stretching conversion, revenue targets in line with CCO monthly targets
- Meet or exceed efficiency KPIs, quality metrics & customer satisfaction goals
- Recognise opportunities on every contact to maximise the guest’s cruise experience e.g. the purchase of cruise holiday products or gifts and recommending ancillaries.
- Obtain marketing consent at the time of booking to improve the health of the brands database
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK13 and is offered on a full time, permanent basis, with at least two days based in our Southampton office.
**About You**
Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:
- GCSE/O level English language and Mathematics or equivalent
- Proven sales experience
- Travel agency or tour operator background is advantageous but not necessary
**Being part of our team has its advantages**
We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help suport your personal and financial health and wellbeing.
- Home and office-based hybrid working (minimum two office days)
- Annual bonus
- Recognition scheme with prizes and awards
- Employee Discounted Cruising plus Friends and Family offers
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Company paid Health Cash Plan and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Contributory Defined Contribution Pension scheme
- A friendly welcome with help settling in
- #LI-Hybrid #LI-IS1_
- #LI-Remote_
**About Us**:
- Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.
To keep everyone on board fit and well, colleagues who visit or work on our ships must be fully vaccinated, including boosters. We’re reviewing this requirement regularly.
**About the Team**:
As part of our Shared Service function, the Contact Centre Operation is the hea
-
Contact Centre Advisor
4 weeks ago
Southampton, United Kingdom V3 Recruitment Full timeOur client are now seeking talented Aftersales Contact Advisor to join our successful Aftersales Contact team in Hedge End. The main objective of the role is to maintain a friendly and efficient customer interface for service workKey Objectives of the role:Responsibility for inbound service and maintenance bookingMaking outbound calls to existing...
-
Contact Centre Advisor
1 month ago
Southampton, United Kingdom V3 Recruitment Full timeOur client are now seeking talented Aftersales Contact Advisor to join our successful Aftersales Contact team in Hedge End. The main objective of the role is to maintain a friendly and efficient customer interface for service work Key Objectives of the role:Responsibility for inbound service and maintenance bookingMaking outbound calls to existing...
-
Aftersales Contact Advisor
2 months ago
Southampton, United Kingdom CV-Library Full timeAftersales Contact Advisor required in Southampton. An opportunity to join a highly successful Main Car Dealership as an Aftersales Contact Service Advisor in their contact centre. Salary, depending on experience, in the region of £22,000 with the opportunity to earn up to earn bonus circa £27,000. Monday - Friday (40 hours per week) We are...
-
Aftersales Contact Advisor
2 months ago
Southampton, United Kingdom WeRecruit Auto Ltd Full timeAftersales Contact Advisor required in Southampton.An opportunity to join a highly successful Main Car Dealership as an Aftersales Contact Service Advisor in their contact centre.Salary, depending on experience, in the region of £22,000 with the opportunity to earn up to earn bonus circa £27,000.Monday - Friday (40 hours per week)We are now seeking...
-
Customer Sales Advisor
5 months ago
Southampton, United Kingdom Switch Advisor Partners Full time**About us** Switch Advisor Partners is a small business in Southampton. We are professional, rewarding and collaborative. Our work environment includes: - Modern office setting - Casual work attire - Growth opportunities Sales Advisor Southampton, UK We are looking for a drive, and outgoing individual to join our friendly team in...
-
Customer Sales Advisor
6 months ago
Southampton, United Kingdom Switch Advisor Partners Full time**About us** Switch Advisor Partners is a small business in Southampton. We are professional, rewarding and collaborative. Our work environment includes: - Modern office setting - Casual work attire - Growth opportunities Sales Advisor Southampton, UK We are looking for a drive, and outgoing individual to join our friendly team in...
-
Call Centre Operator
5 months ago
Southampton, United Kingdom Switch Advisor Partners Full time**About us** Switch Advisor Partners is a small business in Southampton. We are professional, supportive and engaging. Our work environment includes: - Growth opportunities - Modern office setting - Wellness programmes - Regular social events We are looking for an enthusiastic individual to join our call centre team in Southampton! No experience...
-
Call Centre Operator
5 months ago
Southampton, United Kingdom Switch Advisor Partners Full time**About us** Switch Advisor Partners is a small business in Southampton. We are professional, supportive and engaging. Our work environment includes: - Growth opportunities - Modern office setting - Wellness programmes - Regular social events We are looking for an enthusiastic individual to join our call centre team in Southampton! No experience...
-
Call Centre Agent
5 months ago
Southampton, United Kingdom Switch Advisor Partners Full time**About us** Switch Advisor Partners is a small business in Southampton. We are professional, supportive and engaging. Our work environment includes: - Growth opportunities - Modern office setting - Wellness programmes - Regular social events We are looking for an enthusiastic individual to join our call centre team in Southampton! No experience...
-
Contact Centre Advisor
1 month ago
Southampton, South East, Hampshire, United Kingdom V3 Recruitment Full timeOur client are now seeking talented Aftersales Contact Advisor to join our successful Aftersales Contact team in Hedge End. The main objective of the role is to maintain a friendly and efficient customer interface for service work Key Objectives of the role:Responsibility for inbound service and maintenance bookingMaking outbound calls to existing...
-
Contact Centre Sales Advisor
6 months ago
Southampton, United Kingdom Carnival UK Full timeWe recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...
-
Contact Centre Sales Advisor
6 months ago
Southampton, United Kingdom Carnival UK Full timeWe recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...
-
Contact Centre Sales Advisor
6 months ago
Southampton, United Kingdom Carnival UK Full timeWe recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...
-
Christmas Sales Advisor
2 months ago
Southampton, United Kingdom Christmas Sales Advisor Full timeThis role is a temporary parttime position of 24 hours per week over the Christmas period. Hourly rate isage dependent up to £12 an hour. Weekends required. No previous experienceneeded. Training will be given. The ideal candidate must bePassionate about helping customers find that perfect something for their lovedones this festive period. They must be...
-
Contact Centre Partnership Helpdesk Advisor
6 months ago
Southampton, United Kingdom Carnival UK Full timeWe recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...
-
Contact Centre Partnership Helpdesk Advisor
6 months ago
Southampton, United Kingdom Carnival UK Full timeWe recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...
-
Contact Centre Partnership Helpdesk Advisor
5 months ago
Southampton, United Kingdom Carnival UK Full timeWe recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...
-
Contact Centre Support Advisor
6 months ago
Southampton, United Kingdom Carnival UK Full timeWe recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...
-
Inbound Call Centre Agent
6 months ago
Southampton, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Southampton. We are professional, autonomous and supportive. Our work environment includes: - Modern office setting - Growth opportunities - Regular social events - On-the-job training **Job Summary** **Duties include but are not limited to**: - Identify the best method/measure of communication -...
-
Inbound Call Centre Agent
5 months ago
Southampton, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Southampton. We are professional, autonomous and supportive. Our work environment includes: - Modern office setting - Growth opportunities - Regular social events - On-the-job training **Job Summary** **Duties include but are not limited to**: - Manage large amounts of incoming calls - Identify the...
