Contact Centre Training Consultant

Training Lead (Contact Centre) £30,000 Southampton/Hybrid Role Purpose - To have accountability for the day-to-day coaching of Trainers and organisation of the training team and the tasks the training team undertake. - To ensure consistency in training and development of all control centre employees by leading the training function within monitoring. -...

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...

Carnival UK is the home of the prestigious cruise brands P&O and Cunard, and we operate spectacular ships all over the world! We take our guests on fantastic holidays, tailored to their individual requirements, and this is supported by our 300 strong contactcentre staff - and we need a new Contact Centre Trainer to join us! We have big plans for the future...

The Contact Centre Project Manager is an exciting role as we embark on a large-scale transformation programme which will include deliverables across technology, people & processes. The aim of the programme is to transform the sales and service experience for guests, travel agents and advisors. The programme has sponsorship at executive level and will be...

Benefex is a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. If you have previous contact centre operations experience and fancy joining a workplace which strives to make a...

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...

**Contact Centre Guest Support** - Full time, Monday to Friday, 40 hours per week, 9am to 6pm with 1 hour for lunch. - First 2 weeks of training in the office, then 2 days in the office and 3 days WFH. - Temporary 8-week contract - £10.42 per hour **The Role**: **Duties and Responsibilities**: - Resolving customer enquiries and questions and escalating if...

**Contact Management Centre Officer - Hampshire Constabulary** **Location: Southampton** **Salary**: - **CMC Operator 20% shift allowance: The starting salary for the role is £30950 rising to £34513 on successful completion of a 12 month probationary period (this is inclusive of shift allowance and weekend working allowance). *(The first 5 weeks...

Benefex is a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. If you have previous contact centre operations experience and fancy joining a workplace which strives to make a...

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...

**Assistant Contact Centre Manager** **£40,000** **Bournemouth/Southampton area** **MAINPURPOSE OF JOB** - To ensure all aspects of the control centre are resourced effectively within budget and that sophisticated planning tools are utilized to ensure trends are analysed and acted upon. - To identify trends in call traffic and implement reactive...

Carnival UK is the home of the prestigious cruise brands P&O and Cunard, and we operate spectacular ships all over the world! We take our guests on fantastic holidays, tailored to their individual requirements, and this is supported by our 300 strong contact centre staff - and we need a new Quality Specialist to join us! We have big plans for the future and...

About the JobAt BUUK Infrastructure No 2 Limited, we are seeking a talented Contact Centre Team Manager to join our team. In this role, you will be responsible for overseeing the daily operations of our contact centre and ensuring excellent customer service.The successful candidate will have a strong understanding of the utility sector and the ability to...

This is an exciting opportunity to contribute to this exciting organisations continued growth and success within the Customer Service Team. The role will report into the Customer Service Manager and will support, motivate and develop a team of CustomerService Advisors to provide an excellent service to all customers. Within the role you will ensure that an...

In your new role as Team Leader, you will lead, manage, motivate and develop a team of advisors who provide front line support to our guests or travel agents. - Successfully run a team of advisors, ensuring that guests are receiving the best service possible - Undertake call monitoring and prove feedback - Implement support and training plans for both...

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevantskills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...

Our client are now seeking talented Aftersales Contact Advisor to join our successful Aftersales Contact team in Hedge End.

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...

Complete detailed crime reports ensuring all lines of enquiry are considered; - Submit detailed intelligence reports; - Assess risk; - Ensuring the public receives the required help and support, whilst handling potentially sensitive and upsetting matters with empathy and a calm attitude. * **About the Role** Acting as the front line of policing as one of...