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Customer Service Executive

4 months ago


Leeds, United Kingdom ALPHAATOMIC LTD Full time

As a Customer Service Executive, you will be responsible for managing a team of customer service representatives and overseeing the day-to-day operations of the customer service department.

**Duties**:

- Provide exceptional customer service to clients in person
- Answer customer inquiries and resolve issues in a timely and professional manner
- Up sell products and services to customers when appropriate
- Maintain accurate customer records and update information as needed
- Analyse customer feedback and provide suggestions for improvement
- Collaborate with other team members to ensure customer satisfaction

**Skills**:

- Excellent communication and interpersonal skills
- Ability to analyse customer needs and provide appropriate solutions
- Strong problem-solving skills and the ability to handle challenging situations with professionalism and tact

If you are a motivated individual with excellent communication skills, we would love to hear from you.

**Salary**: From £24,571.55 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Leeds (preferred)

Work Location: In person

Application deadline: 29/02/2024