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Customer Service Executive
4 months ago
As a Customer Service Executive, you will be responsible for managing a team of customer service representatives and overseeing the day-to-day operations of the customer service department.
**Duties**:
- Provide exceptional customer service to clients in person
- Answer customer inquiries and resolve issues in a timely and professional manner
- Up sell products and services to customers when appropriate
- Maintain accurate customer records and update information as needed
- Analyse customer feedback and provide suggestions for improvement
- Collaborate with other team members to ensure customer satisfaction
**Skills**:
- Excellent communication and interpersonal skills
- Ability to analyse customer needs and provide appropriate solutions
- Strong problem-solving skills and the ability to handle challenging situations with professionalism and tact
If you are a motivated individual with excellent communication skills, we would love to hear from you.
**Salary**: From £24,571.55 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Leeds (preferred)
Work Location: In person
Application deadline: 29/02/2024