Customer Experience Supervisor

3 weeks ago

London, United Kingdom Ambassador Theatre Group Full time

**Customer Experience Supervisor**

People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.

**Our values**

In everything we do, we strive to be Ambitious, Collaborative, Passionate and Smart.
- We are **ambitious** and seek to exceed people’s expectations.
- We are **collaborative** and help each other to reach our goals.
- We are **passionate **about our work, our business, and our industry.
- We are **smart** in our quest for simple, efficient, and innovative solutions.

**Customer Experience Supervisor**

Based at the Piccadilly Theatre which is currently showing _Moulin Rouge The Musical_, this role will report to the Customer Experience Manager.
- You will be one of a team of 4 full time Customer Experience Supervisors at the Piccadilly Theatre and will actively be involved in ensuring that we are offering the highest levels of service to our customers. You will be instrumental in empowering and engaging the front of house team to help ensure income on a _per show_ basis is reached and support them in achieving their maximum potential in the venue.
- Making sure the team are correctly equipped, informed and prepared for their shift for each show, considering any operational changes that need to be implemented.
- To explore and develop and improve the FOH department, implementing idea and feeding back to management on sales initiatives. Help drive sales, understand targets, and contribute to improving spend per head and gross profit per admit.
- To be able to represent the theatre with professionalism and enthusiasm.
- Support the Customer Experience Manager in conducting admin related tasks such as rotas, H&S documentation, and sickness reports.

**Your skills, qualities and experience**:
If you can demonstrate many of these criteria we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can provide training where required.
- Knowledge and experience of operating a busy venue
- Strong leadership skills and be able to manage and motivate a varied team of staff
- Previous experience in the hospitality industry
- Experience of dealing with customer feedback, both in person and post-visit.

**Desirable training**:

- Personal License Holder
- Food Hygiene Level 2 for Catering qualification
- First Aid Trained
- ART Training

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

**Closing Date**:
19-03-2023 at 23:59

**New to ATG?**:
Apply

If you already work for ATG or our associated companies please use this link to apply.

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