Customer Experience Supervisor

2 months ago

London, United Kingdom Ambassador Theatre Group Full time

**Role**:
Front of House
- **Salary**:
£13.27
- **Type**:
Permanent - Full Time
- **Closing Date**:
15-11-2023 at 10:00
- **Location**:
Wellington Street
London
Greater London
WC2E 7RQ

What makes us different? We believe the show isn’t enough. An amazing visit to the theatre is about the whole experience, from purchasing your ticket to your drinks in the interval to telling your friends about it afterwards We work hard to make sure each customer leaves with those unique memories you can only get from a live show and that they want to return again and again.

We are looking for a dynamic and enthusiastic **Customer Experience Supervisor**. In this role you'll be part of the team responsible for the standards of service customers receive in one of our West End theatres, whether they're finding their seat or purchasing merchandise. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars. We work hard to make sure each customer leaves with those unique memories you can only get from a live show and that they want to return again and again

As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care.

You will be one of a team of Customer Experience Supervisors and will actively be involved in ensuring that we are offering the highest levels of service to our customers. You will also be instrumental in driving the front of house income on a per show basis to reach the expected venue and team potential. Making sure the staff are correctly equipped, informed and prepared for their work. To explore and develop and improve the FOH department, implementing ideas and feeding back to management on sales initiatives. To help drive sales, understand targets and contributing to improving spend per head and gross profit per admit. To be able to represent the theatre with professionalism and enthusiasm.

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events.

If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

**Closing Date**:
15-11-2023 at 10:00

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