Customer Experience Supervisor

4 weeks ago

London, United Kingdom Ambassador Theatre Group Full time

**Customer Experience Supervisor**

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

We are currently looking for a **Customer Experience Supervisor **who will assist the Customer Experience Manager in leading the Customer Experience Team and Front of House operation at our wonderful **Ambassadors Theatre.** The Ambassadors is a beautifully intimate playhouse which has just re-opened after the first phase of a refurbishment, and has an exciting and diverse schedule of programming. Turning over shows on average every three months, we welcome a fantastic variety of productions, from comedy to world premieres of plays staring A-list casts.

We are currently the home of **_My Son's a Queer, (But what can you do?) _**starring **Rob Madge**, and this will be followed by **_Vardy V Rooney: The Wagatha Christie Trial_**_ _in April, and **_Rose_** **written by** Martin Sherman** and starring **Maureen Lipman** in May.

Within the **Customer Experience Supervisor** role you’ll focus on premium customer service, controlling costs, and maximising our food and beverage revenue. You will be responsible for assisting in leading the Customer Experience Team to achieve our business targets, acting as a role model to the venue staff, and anticipating potential issues before they occur so that you can help rectify them. The **Customer Experience Supervisor** plays a pivotal role in ensuring the smooth running of our daily operations whilst delivering a first-class customer experience. It's an exciting and challenging time to join us after our recent renovation and support with our main re-launch later in 2023

Sound interesting? Please click on the link to view our full job description.

If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

**Closing Date**:
05-02-2023 at 23:59

**New to ATG?**:
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If you already work for ATG or our associated companies please use this link to apply.

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