Customer Experience Expert

2 weeks ago


London, United Kingdom VF Services UK Ltd Full time

**Role and Responsibilities**:

- Promote products and services to new and existing customers maximize revenue generation.
- Responsible for the sales and promotion of our core Business vertical of Travel products - Visa Concierge, Travel Insurance, International calling cards, Holiday/Tour packages, Hotel Accommodation and other travel related accessories.
- Proactively approach customers, greet them and ascertain their needs.
- Understanding the requirements of customers/applicants and ensuring the best possible options.
- Aggressively look at options to Cross Sell and Up sell
- Ability to work under pressure and target driven environment
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Maintain records related to sales on POS. Prepare sales reports and track activities and submit cash at the end of the day to the Supervisor.
- Open and close cash registers, performing tasks such as counting money, coupons, and vouchers, balancing cash drawers, and making deposits.
- Assess customers’ needs and provide assistance and information on product features.
- Ability to work in a team
- Handle customer enquiry calls and provide authentic information about our products & services also brief the customers with current offers / discounts, negotiate and close the deals.
- Establishing long term customer relationship for future cross-sell and up-sell opportunities
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations; and inform the Supervisor of such risks.
- Maintain stock Inventory and requisition of new stocks every day.
- Arrange and display products to promote sales. Keep shelves, counters, and table’s organized and presentable always.

**Essential Functions**:

- Sales
- Customer service
- Revenue target
- Profit / EBIT target
- Pipeline development
- Billing the transaction
- Cash tally each day by end of the day.
- Submit the reports and cash to the Supervisor.
- Up selling with complementary products

**Security Responsibilities**:

- Maintain the security and safety of your site(s) through the implementation of the security management policy and procedures stated in the corporate Security Manual in accordance with the Security and Safety Audit checklist.
- Report incidents to your regional security manager.
- Provide a monthly management report to regional security manager
- Establish local points of contact for emergency services
- Supervise and account for contracted guard services (where present)

**Key Skills**:

- Good communication Skills - English, Hindi and Local language
- Interpersonal Skills
- Highly aware of the updates in the travel industry and therefore impacting the traveler
- Selling Skills, Cross selling and upselling
- Ability to handle pressure
- Integrity
- Accountability (Able to handle responsibilities)
- Proactive / Self starter
- Sociable (a people person with an upbeat, positive attitude)
- Ability to present, persuade and communicate effectively

Pay: £26,000.00 per year

**Benefits**:

- Canteen
- Company events
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- Certificate of Higher Education (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Application deadline: 28/04/2023
Expected start date: 02/05/2023



  • London, United Kingdom Customer Focussed Full time

    We are seeking a forward thinking Director of Shared Services for a UK company that is looking to set up a new function within a customer centric organisation. ·Develop and deliver the strategyfor the short, medium and long term. ·Understand the needs and requirements of the customer and the customer experience. ·Lead a team to provide an efficient and...

  • Experience Expert

    6 days ago


    London, United Kingdom FashionJobs Full time

    Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible,Be Imaginative. If these are values you share, we would love you to join our team. To be an Experience...

  • Experience Expert

    7 hours ago


    London, United Kingdom FashionJobs Full time

    Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible,Be Imaginative. If these are values you share, we would love you to join our team. To be an Experience...

  • Experience Expert

    2 weeks ago


    London, United Kingdom Everlinked Ltd Full time

    Seeking Mechanical Engineering Expert Witness for Legal Cases Location: Remote (Work from Anywhere) Are you an Experienced Expertwiness with expertise in Mechanical Engineer seeking a unique opportunity to apply your expertise in legal contexts? We are collaborating with a reputable legal firm handling multiple cases that require the support of an...


  • London, United Kingdom Australasian Recruitment Company Full time

    **PARTNER EXPERIENCE EXPERT** A major global technology company is looking for a Partner Experience Expert to join the team on a 12 month temporary basis! This individual will directly support our partners, provide delightful partner support experiences and help to reduce operational issues with our partner programs and related products. **PARTNER...


  • London, United Kingdom Birchlake Recruitment Ltd Full time

    User centred design process - Lean UX within an agile environment - User research: Planning, facilitating and reporting user insights through methodologies such as usability testing, ethnographic research, task analysis, participatory workshops, RITE method, cognitive walkthrough, card sorting, affinity mapping - Stakeholder relations: Developing and...


  • London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Guest Experience Expert

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom Marriott Hotels Resorts Full time

    Type de Poste Non-Management Notre travail ne se limite pas à offrir à nos clients un enregistrement et un départ sans problème. Nous devons avant tout bâtir une expérience unique et mémorable. Nos experts en Expérience client prennent l'initiative d'offrir un vaste éventail de services qui guident les clients tout au long de leur séjour....


  • Bromley, Greater London, United Kingdom Company: Full time

    Find jobs in the automotive retail industry BMW CUSTOMER EXPERIENCE ADVISOR (PURCHASE ADVISOR).Stephen James BMW is looking for a BMW Customer Experience Advisor to join the BMW Sales Team. If you have a passion for the BMW Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a...

  • Greenlight Expert

    7 hours ago


    London, United Kingdom Adecco Full time

    Greenlight Expert - Customer Service Location: Aldgate, London **Salary**: £12.02 per hour, £8 a day lunch budget Contract Length: 3 months, potential extension Working hours: Mon - Fri 9am - 5:30pm **_WHAT YOU'LL DO: _** - _Deliver 5-star, in-person support for our partners. _ - _Walk new drivers through onboarding and all the tools to be successful...


  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...

  • Customer Experience Operations Specialist

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom Intuit Full time

    Company Overview Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find...

  • Customer Experience Manager

    Found in: beBee jobs GB - 5 days ago


    London, Greater London, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Customer Experience Manager

    Found in: beBee S GB - 6 days ago


    London, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Customer Experience Supervisor

    Found in: Whatjobs ES C2 - 5 days ago


    West London, United Kingdom Sytner Full time

    We have an exciting opportunity for a passionate, customer focused individual to join Mercedes-Benz of West London as a Customer Experience Supervisor.Your key focus will be to ensure the highest level of customer service is delivered to our customers.In addition to maintaining high levels of customer service you will also be responsible for supervising our...

  • Customer Experience

    2 weeks ago


    London, United Kingdom OJ Digital Full time

    Job Title: Head of Customer Experience A dynamic and rapidly growing online marketplace dedicated to connecting buyers and sellers seamlessly and efficiently. As the Head of Customer Experience, you will play a pivotal role in shaping and executing their customer-centric strategy. Provide visionary leadership to the Customer Experience team, fostering a...

  • Principle QA

    8 hours ago


    London, United Kingdom Policy Expert Full time

    **Job Title** Lead QA **Department** Tech **Reports to** Head of QA **Location** London **Version** 1 **Who we are** We are Policy Expert, a home and motor insurance provider and we are on a mission to shake up the personal insurance industry. We launched Policy Expert in 2011 because we wanted to put people first. From the very beginning our...

  • Customer Experience

    2 weeks ago


    London, United Kingdom Critical Project Resourcing Ltd Full time

    We are looking for an individual to lead the Customer Experience at a Local Authority. Ensuring customers can receive information quickly and efficiently whether that be through face-to-face interactions or via telephone or email - Assisting with developing the councils online services to encourage greater use Experience of completing digital...

  • Star Expert

    5 days ago


    London, United Kingdom Sytner Group Full time

    **About the role** A fantastic opportunity is available for a Star Expert to join our team at Mercedes - Benz of West London. As a Sytner Star Expert, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand. You will promote the benefits and unique selling points of Mercedes -...

  • SEO Expert

    Found in: Talent UK C2 - 1 week ago


    London, United Kingdom Webtures Full time

    We are looking for an experienced SEO Expert to join our team. He/she will be responsible from fundamental Search Engine Optimization Expert tasks such as keyword analysis, on-site optimization, content development and strategy creation, site supervision, competitive analyses and defining social media related priorities that will help all works of our...