Partner Experience Expert

2 weeks ago


London, United Kingdom Australasian Recruitment Company Full time

**PARTNER EXPERIENCE EXPERT**

A major global technology company is looking for a Partner Experience Expert to join the team on a 12 month temporary basis

This individual will directly support our partners, provide delightful partner support experiences and help to reduce operational issues with our partner programs and related products.

**PARTNER EXPERIENCE EXPERT ROLE**:

- Providing partners with a delightful, high touch and effective support experience
- Onboarding partners and serving as primary Ops point of contact
- Responding to inbound partner inquiries about product features, bugs, etc.
- Troubleshooting complex issues and translating pain points to effectively resolve issues
- Spotting trends in partner issues and communicating feedback to cross-functional teams
- Operationalizing processes to improve partner experience
- Improving support workflows around issue resolution and product insights
- Developing product and issue specialization to improve the quality of support
- Helping build and maintain a central knowledge base
- Training new employees on current workflows, standard processes, and internal tools

**PARTNER EXPERIENCE EXPERT ESSENTIALS**:

- Minimum 2 years of experience in operations, customer support, technical support, or account/partner management
- Experience using Excel and/or basic data and insights tools
- Strong written and verbal communication skills
- Strong attention to detail
- Proactiveness, adaptability, learning mindset.
- Able to work non-traditional hours (outside of 9am-6pm) occasionally
- For information on how we process personal information please refer to our website: _
**_How We Use Your Personal Information_**
**_._


  • Experience Expert

    4 weeks ago


    London, United Kingdom Everlinked Ltd Full time

    Seeking Mechanical Engineering Expert Witness for Legal Cases Location: Remote (Work from Anywhere) Are you an Experienced Expertwiness with expertise in Mechanical Engineer seeking a unique opportunity to apply your expertise in legal contexts? We are collaborating with a reputable legal firm handling multiple cases that require the support of an...


  • London, United Kingdom Australasian Recruitment Company Full time

    A permanent opportunity as a Customer Experience Expert in a successful start-up company specialising in high quality pet nutrition! **Customer Experience Expert Responsibilities**: - Noticing trends and reporting back to the business - Engaging with customers on social media to help grow community - Making recommendations to improve the overall customer...


  • London, United Kingdom Expedia Partner Solutions Full time

    Are you looking to be part of a world-class enterprise design team dedicated to crafting incredible user experiences? Would you like to drive impactful work that helps millions of people see and enjoy more of the world? At Expedia Group, our mission is to power global travel for everyone, everywhere. Within the Expedia Group, the Experience Design...


  • London, United Kingdom Infosight Consulting Services Ltd Full time

    Infosight Consulting is looking for Consulting Account Partner for one of the challenging and exciting projects. Role: Consulting Account Partner Permanent Position Infosight is looking for Consulting Account Partner: We are looking for an experienced business consulting leader to join our team, focusing on Success & Growth for our clients...

  • Expert By Experience

    4 weeks ago


    London, United Kingdom Frontline Full time

    Frontline is England’s largest children's social work charity. We're committed to ensuring a safe and stable home for all children so they can reach their full potential - no matter their social or family circumstance. Our mission is to create social change for children and their families by developing excellent social work practice and leadership through...


  • London, United Kingdom JLL Full time

    JLL supports the Whole You, personally and professionally. Key Accountabilities Functional Knowledge - Act as local delivery experts of JLL’s global HR strategy, ensuring that local policies and practices are in line with the Global HR strategy -Proactively anticipate opportunities or issues and develop innovative solutions to address the opportunities at...


  • London, United Kingdom Aloft Hotels Full time

    Type de Poste Non-Management Notre travail ne se limite pas à offrir à nos clients un enregistrement et un départ sans problème. Nous devons avant tout bâtir une expérience unique et mémorable. Nos experts en Expérience client prennent l'initiative d'offrir un vaste éventail de services qui guident les clients tout au long de leur séjour....

  • Digital Expert

    8 hours ago


    London, United Kingdom Melbury Wood Full time

    Job Description I'm in search of a seasoned digital communications expert to join a growing team in London. This position entails collaborating closely with account teams and other digital specialists to devise effective solutions for the intricate challenges faced by a range of clients. I would love to speak to people with political experience, e.g....

  • Marketing Expert

    4 weeks ago


    London, United Kingdom Valuedriven Full time

    ValueDriven is a leading Artificial Intelligence and Data Consulting company dedicated to providing credible, reliable, and value-driven outcomes for transformative impact. We specialize in the development of AI and data-driven solutions, helping organizations of all sizes make data-informed decisions and optimize their operations. Our team of experts...


  • London, United Kingdom Conspicuous - Your Transformation Partner Full time

    Dynamics D365FO Solution Architect - (Partner, £six-figure, UK home based)Role: This is a key role, with a leading UK Partner, to be responsible for designing Solutions for customers who are implementing D365FO (CE / CRM knowledge would be useful). You will need broad experience across the FO modules (Finance, Warehousing, T&L, Sales, HR, etc.).Key Skills:...


  • London, United Kingdom G2 Legal Limited Full time

    This firm is recognised by its peers and the wider legal sector as being innovative and changing the perception of the fee share model firm. Led by an inspirational management team, this firm supports and encourages personal and professional development via its non-siloed approach and its excellent PR and marketing team that actively encourages internal...

  • Brand Expert

    4 weeks ago


    London, United Kingdom L'oreal Usa Full time

    Freedom to go beyond, that’s the beauty of L’Oréal. Immerse your customers in memorable and genuine face to face in store experiences, developing personal connections with your customers to build trust and loyalty. Yves Saint Laurent demonstrates an incredible heritage which is at the heart of everything we do as a Fragrance Expert. You will be part...

  • Product Expert

    1 week ago


    London, United Kingdom Opus Recruitment Solutions Full time

    A Product Expert in Legaltech required to work for an exciting, technology focussed law firm based in London with 28 offices worldwide.Do not wait to apply after reading this description a high application volume is expected for this opportunity.This role will sit within their LegalTech Solutions team, which is responsible for the promotion, support and...

  • Product Expert

    1 day ago


    London, United Kingdom Opus Recruitment Solutions Full time

    A Product Expert in Legaltech required to work for an exciting, technology focussed law firm based in London with 28 offices worldwide.Do not wait to apply after reading this description a high application volume is expected for this opportunity.This role will sit within their LegalTech Solutions team, which is responsible for the promotion, support and...

  • Product Expert

    7 hours ago


    London, United Kingdom Opus Recruitment Solutions Full time

    Job Description A Product Expert in Legaltech required to work for an exciting, technology focussed law firm based in London with 28 offices worldwide. This role will sit within their LegalTech Solutions team, which is responsible for the promotion, support and further development of legaltech tools globally. They have an exciting roadmap of new...

  • Product Expert

    2 weeks ago


    London Area, United Kingdom Opus Recruitment Solutions Full time

    A Product Expert in Legaltech required to work for an exciting, technology focussed law firm based in London with 28 offices worldwide.This role will sit within their LegalTech Solutions team, which is responsible for the promotion, support and further development of legaltech tools globally.They have an exciting roadmap of new solutions which are paving the...

  • Product Expert

    1 week ago


    London, United Kingdom Opus Recruitment Solutions Full time

    Job DescriptionA Product Expert in Legaltech required to work for an exciting, technology focussed law firm based in London with 28 offices worldwide.This role will sit within their LegalTech Solutions team, which is responsible for the promotion, support and further development of legaltech tools globally. They have an exciting roadmap of new solutions...

  • Greenlight Expert

    4 weeks ago


    London, United Kingdom Adecco UK Full time

    **Greenlight Expert - Customer Service** **Job type**:Contract **Contract length**:6 months, potential extension **Location**:London City **Pay rate**:£12.02 per hour **WHO YOU ARE** We are looking to build a team of rock stars. We need people with strong communication and problem-solving skills, who don't shy away from in-person interactions. The...

  • Product Expert

    8 hours ago


    City of London, Greater London, United Kingdom Opus Recruitment Solutions Full time

    A Product Expert in Legaltech required to work for an exciting, technology focussed law firm based in London with 28 offices worldwide. Do not wait to apply after reading this description a high application volume is expected for this opportunity. This role will sit within their LegalTech Solutions team, which is responsible for the promotion, support and...

  • Product Expert

    4 weeks ago


    London, United Kingdom Opus Recruitment Solutions Full time

    A Product Expert in Legaltech required to work for an exciting, technology focussed law firm based in London with 28 offices worldwide.This role will sit within their LegalTech Solutions team, which is responsible for the promotion, support and further development of legaltech tools globally. They have an exciting roadmap of new solutions which are paving...