Guest Experience Expert

3 weeks ago

London, United Kingdom Aloft Hotels Full time

Type de Poste

Non-Management
Notre travail ne se limite pas à offrir à nos clients un enregistrement et un départ sans problème. Nous devons avant tout bâtir une expérience unique et mémorable. Nos experts en Expérience client prennent l'initiative d'offrir un vaste éventail de services qui guident les clients tout au long de leur séjour. Ils sont habilités à se déplacer dans leur espace et à faire ce qui doit être fait. Qu'il s'occupe de traiter les besoins opérationnels, de répondre aux demandes des clients, de préparer des rapports, de partager les points forts de la région, ou d'aider les clients avec le chargement/déchargement des véhicules et le transport de bagages entre les chambres de clients et/ou le poste de chasseur, l'expert en Expérience client fait en sorte que le client sente que les transactions font partie de l'expérience.Peu importe votre poste, certaines choses sont essentielles pour réussir - la création d'un lieu de travail sécuritaire, le respect des politiques et des procédures de la société, le maintien de la confidentialité, la protection des actifs de la société, le respect des normes de qualité et veiller à ce que votre uniforme, votre apparence personnelle et vos communications soient professionnels. Le rôle d'expert en Expérience client signifie être sur vos pieds et vous déplacer (se lever, s’asseoir ou marcher pendant une longue période de temps; se déplacer dans des espaces étroits, confinés ou élevés ainsi que monter et descendre des escaliers et/ou des rampes de services), et mettre la main à la pâte dans votre travail (déplacer, soulever, porter, pousser, tirer et placer des objets pesant jusqu’à 50 livres (22,7 kg) sans assistance et 100 livres (45,5 kg) avec assistance; atteindre les objets au-dessus de la tête et au-dessous des genoux, y compris se plier, faire des rotations du corps, tirer et se baisser). Il est essentiel que les experts en Expérience client exécutent toutes ces tâches à la perfection (et toute autre tâche raisonnable qui leur est assignée) - ainsi, nos clients seront toujours satisfaits et notre entreprise continuera de prospérer.QUALIFICATIONS RECOMMANDÉESNiveau d’études: Diplôme d’études secondaires ou équivalence de niveau secondaire.Expérience de travail connexe: Aucune expérience de travail connexe.Expérience de supervision: Aucune expérience de supervision.Permis ou certification: Aucune Marriott International souscrit au principe de l’égalité d’accès à l’emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, par exemple les personnes handicapées et les anciens combattants, et envers toute autre base couverte par la législation applicable.

Chez Aloft, nous ne sommes pas comme les autres hôtels. Mais nous n'avons pas la grosse tête pour autant. Notre objectif : être la rampe de lancement et la piste d'atterrissage pour notre clientèle. Qu'il s'agisse de boire un verre aprèsla promenade du chien, de se retrouver entre collègues après une journée de réunions ou de passer chez nous pour voir sa famille, ses proches ou son groupe préféré, nous nous affirmons comme un lieu à la personnalité riche et au design moderne, un endroit où tisser ou entretenir des liens avec les personnes ou les lieux qui les entourent. Nous recherchons des personnes qui ont besoin d'exprimer leur personnalité et n'ont pas peur de sortir du champ. Si l'idée de pouvoir nouer des liens et interagir avec autrui vous remplit de joie, Aloft Hotels est l'endroit qu'il vous faut. En rejoignant Aloft Hotels, vous intégrerez le portefeuille d'enseignes de Marriott International. Rejoignez une entreprise qui vous donne la possibilité de donner le meilleur de vous-même,​ de trouver un sens à votre vie professionnelle, de faire partie d'une équipe internationale​ d'exception et de devenir la meilleure version de vous-même.

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