Customer Experience Supervisor

4 weeks ago


London, United Kingdom Ambassador Theatre Group Full time

Customer Experience Supervisor

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

The Ambassadors Theatre is a beautifully intimate playhouse, turning over shows on average every three months, we welcome a fantastic variety of productions from comedy to world premieres of plays starring A-list celebrities. Originally built in 1913, Ambassadors Theatre is one of the few venues to survive 2 World Wars undamaged and keep its doors open. The theatre first opened on 5th June 1913 with Panthea, a play by Monckton Hoffe which ran for only 15 nights. Agatha Christie’s The Mousetrap originally opened here on 25th November 1952 and played for 21 years until 1973 when it transferred next door to St Martin’s Theatre, where it has since become the world’s longest running play. In 2007 the theatre became home to the world-famous production of Stomp for 11 years, the venue's second longest running show. 

We are currently looking for a Customer Experience Supervisor who will assist the Customer Experience Manager in leading the Customer Experience Team and Front of House operation at our historic theatre. Within the Customer Experience Supervisor role you’ll focus on premium customer service, controlling costs, and maximising our food and beverage revenue. You will be responsible for assisting in leading the Customer Experience Team to achieve our business targets, acting as a role model to the venue staff, and anticipating potential issues before they occur so that you can help rectify them. 

The Customer Experience Supervisor plays a pivotal role in ensuring the smooth running of our daily operations whilst delivering a first-class customer experience. 



  • London, United Kingdom Decorating Supervisor Full time

    We are a painting and decorating company and are looking for ambitious people to join their expanding team. As a Decorating Supervisor, you will be responsible for managing a team of qualified and experienced decorators, delivering multiple projects on time and on budget within London and surrounding areas. You will provide technical support and advice as...


  • London, United Kingdom Ambassador Theatre Group Full time

    **Role**: Front of House - **Salary**: £14.21 per hour - **Type**: Fixed Term Contract - Full Time - **Closing Date**: 31-01-2024 at 10:00 - **Location**: Playhouse Theatre, Northumberland Avenue London Greater London WC2N 5DE **Customer Experience Supervisor** We are currently looking for a **Customer Experience Supervisor **who will assist the Customer...


  • London, United Kingdom Ambassador Theatre Group Full time

    **Customer Experience Supervisor** The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are...


  • London, United Kingdom Off To Work Full time

    Do you thrive on inspiring excellence and elevating standards to pushes the boundaries of customer service? Customer Experience Supervisor Contract Catering Corporate Environment Central London Monday to Friday Salary: £28,500 Great perk & benefits Excellent career development opportunity Our client, the UK's leading Catering Service Provider based in...


  • London, United Kingdom Ambassador Theatre Group Full time

    **Customer Experience Supervisor** People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential. **Our values** In...


  • London, United Kingdom Ambassador Theatre Group Full time

    **Role**: Front of House - **Salary**: £13.27 per hour - **Type**: Permanent - Full Time - **Closing Date**: 16-09-2023 at 23:59 - **Location**: Apollo Victoria, 17 Wilton Road London Greater London SW1V 1LG **Customer Experience Supervisor** The Ambassador Theatre Group (ATG) is the global leader in live theatre. We own and operate 58 venues in the UK,...


  • London, United Kingdom Ambassador Theatre Group Full time

    **Role**: Front of House - **Salary**: £14.21 per hour - **Type**: Permanent - Full Time - **Closing Date**: 29-03-2024 at 23:59 - **Location**: Apollo Victoria Theatre London Greater London SW1V 1LG **Customer Experience Supervisor** Opened as a Cinema in 1930 the now Apollo Victoria is a 2,328-capacity theatrical venue brimming with art deco design. Now...


  • London, United Kingdom Ambassador Theatre Group Full time

    **Customer Experience Supervisor - Duke of York's Theatre, London** The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing...


  • London, United Kingdom Ambassador Theatre Group Full time

    The Fortune Theatre is one of ATG's London venues. Our customers are at the forefront of our business, and ultimately the experience we offer them determines our success. In recent years we have taken huge strides in improving FOH spaces, food and beverage offering, team member training, and retail concepts. We believe we should be providing every customer...


  • London, United Kingdom Ambassador Theatre Group Full time

    **Role**: Front of House - **Salary**: £14.21 per hour - **Type**: Permanent - Full Time - **Interview Process**: 1 Interview: Friday 1st March 2024 - **Closing Date**: 23-02-2024 at 10:00 - **Location**: 21 Wellington Street London Greater London WC2E 7RQ What makes us different? We believe the show isn’t enough. An amazing visit to the theatre is about...


  • London, United Kingdom Ambassador Theatre Group Full time

    **Customer Experience Supervisor - Duke of York's Theatre, London** The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing...

  • Switchboard Supervisor

    2 months ago


    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About ME London Hotel, WC2R 1HA** ME by Meliá is...

  • Switchboard Supervisor

    2 months ago


    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...


  • London, United Kingdom ATG Entertainment Full time

    Customer Experience Supervisor - LondonCustomer Experience SupervisorATG Entertainment is proud to stand at the forefront of the live entertainment industry.  Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered...


  • London, United Kingdom ATG Entertainment Full time

    Customer Experience Supervisor - LondonCustomer Experience SupervisorATG Entertainment is proud to stand at the forefront of the live entertainment industry.  Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered...

  • Music Supervisor

    3 weeks ago


    London, United Kingdom Music Agency – Creative Supervisor Full time

    For our client, a leading London-based music production company specialising in advertising-, trailer- and sync music, we are seeking a talented and driven Creative Supervisor to join their team. We are looking for a candidate with strong commercial experience, complemented by a creative music mindset. Are you passionate about music and advertising and do...

  • Music Supervisor

    2 weeks ago


    London, United Kingdom Music Agency – Creative Supervisor Full time

    For our client, a leading London-based music production company specialising in advertising-, trailer- and sync music, we are seeking a talented and driven Creative Supervisor to join their team. We are looking for a candidate with strong commercial experience, complemented by a creative music mindset. Are you passionate about music and advertising and do...

  • Music Supervisor

    2 weeks ago


    London, United Kingdom Music Agency – Creative Supervisor Full time

    For our client, a leading London-based music production company specialising in advertising-, trailer- and sync music, we are seeking a talented and driven Creative Supervisor to join their team. We are looking for a candidate with strong commercial experience, complemented by a creative music mindset. Are you passionate about music and advertising and do...

  • Music Supervisor

    2 weeks ago


    London, United Kingdom Music Agency – Creative Supervisor Full time

    For our client, a leading London-based music production company specialising in advertising-, trailer- and sync music, we are seeking a talented and driven Creative Supervisor to join their team. We are looking for a candidate with strong commercial experience, complemented by a creative music mindset. Are you passionate about music and advertising and do...


  • London, United Kingdom Ambassador Theatre Group Full time

    The Ambassador Theatre Group (ATG) is the global leader in live theatre. We own and operate 58 venues in the UK, US, and Germany, we’re an internationally award-winning producer, and a market leading theatre ticketing business. The Savoy Theatre is one of ATG's West End venues, currently hositng the smash hit musical _Pretty Woman._ What makes us...