Administrator

2 weeks ago


Solihull, United Kingdom Kate+Co Full time

We are working with a client who specialise in luxury flooring, who are looking to employ a full-time Administrator on a 12-month fixed-term contract, with the view to go permanent. This is a fully office-based role, so you would therefore be required to travel to their Solihull-based offices five days a week - working a 9-5.

This is an immediate-start role.

**Accountabilities of the Administrator**:

- Ensure all customer orders are placed and managed in line with company standards and procedures.
- Act as the main point of contact for customers, including dealing with queries they may have.
- Ensure Direct Delivery services is used and rules and regulations are adhered to.
- Ensure all verbal orders and placed, with details being correct as per the customers’ request.
- Meeting the highest level of Customer Service at all times.
- Ensure all targets set as a team and an individual are met at all times.
- Ensure that the Special Orders Policy is fully understood and adhered to.
- Ensure all processes and procedures are handled in line with polices and guidelines.
- Develop a clear and detailed understanding of all company products and services.
- Ensuring all checking, authorisation and verification procedures are adhered to and any deviation is reported to the line manager.
- Safeguarding the security of all customer details and ensure paperwork or systems prints aren’t removed from the site.

**To be considered for the role of Administrator, you will require**:

- Notable Administration experience.
- The ability to deliver a high level of customer service when dealing with complaint handling.
- To be a team player and have the ability to work collaboratively within a team.
- Strong customer commitment.

If you are not selected for this position, your CV will be kept on file, and you may be contacted for other suitable roles in the future.

**Job Types**: Full-time, Fixed term contract, Temp to perm
Contract length: 12 months

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Company events

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Solihull, B91 3RB: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: MF2203


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