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Claims Team Assistant

4 months ago

Tonbridge, United Kingdom Bond Recruitment Services Ltd Full time

Job Reference:

- 03114 SB- Salary:

- £30,000 - £40,000 pa- Location:

- Tonbridge03114 Claims Team Assistant Work from Home £30,000 - £40,000 pa

Claims Team Assistant
Reports to: Complex Claims Team Leader
Home-based position

WE WANT YOU TO BE:
WE’LL NEED YOU TO BE ABLE TO:
Effective day to day management customer queries; excellent communication with internal and external customers, suppliers, and loss assessors
Collect information from customers and Complex Claims Team to ensure swift resolution of queries.
Arrange and manage alternative accommodation for customers
In liaison with the Complex Claims Handlers gather, collate, and submit Complex Claims Reports for referral to Underwriters. Including verifying the accuracy of financial data.
In liaison with the Complex Claims Team and Building Surveyor Team, manage system claim reserves and payments ensuring that Total Incurred values are as accurate in the shortest period possible and maintained as such until the claim is concluded.
Support the Complex Claims Team, Complex Claims Team Leader, and Customer Relations Team with complaints and those involving the FOS.
Manage Complex Claims Handlers diaries, manage Complex Claims Team Leader’s diary
Analyse reports and flag concerns
WE’RE LOOKING FOR:
Skills required
Excellent interpersonal and customer service skills.
Negotiation, questioning and decision-making skills.
Excellent coordinating and analytical skills.
Communication skills and confidence when dealing with people, often in difficult circumstances.
Active listening skills.
Organisational and time management skills.
Ability to work well under pressure and meet deadlines.
Commercial acumen.
Ability to think strategically.
Initiative and the ability to adapt quickly to different situations.
Excellent numeracy and literacy skills.
Discernment and the ability to assess a situation objectively.
Attention to detail and sound report-writing skills.
Tact and assertiveness when dealing with customers who may be distressed or angry.
PC literate with good administrative skills.
High level of confidentiality

Motivation
Excellent organisational skills.
Helpfulness and a passion for customer service.
Driven and enthusiastic - meets or exceeds targets.
Empathy and understanding.
Confident and professional attitude.
Excellent negotiator.
Active and energetic.
Ability to take on increased ownership and responsibility when necessary.
Experience / knowledge
Minimum:
At least 5 years previous experience of working in an insurance claims related handling role.
High level understanding of insurance/indemnity policies and legal structure

**Qualifications**:
Minimum:
‘A’ level or equivalent qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.