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Claims Auditor
2 months ago
Company Overview
Trinity Claims is a leading claims management company that designs and delivers innovative claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading change in the insurance industry.
We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering exceptional services for our customers.
Job Summary
We are seeking an experienced Motor Claims Auditor to join our team, contributing to the development and execution of the company's Claims Journey Audit programme and processes.
The successful candidate will be responsible for auditing randomly selected claims, providing thorough and accurate feedback to the agent, Head of Claims, Business Improvement Team, and Senior Management Team.
Key Responsibilities
- Claims Audit and Review
Review claims and associated call recordings and portal messages to assess and score claims handling and customer journey.
Process ImprovementPropose design improvements and deliver them in conjunction with the Claims Team, Directors, Business Improvement Team, IT and MI Management Team.
Training Needs IdentificationClearly highlight training needs from audited cases.
Monthly ReportingDevelop summary MI report in conjunction with the MI Manager to report monthly on Audit findings.
Audit Capability DevelopmentReview and develop Trinity's Audit capability across all Household claim perils, Home Emergency, Legal and Motor claims.
Claims Journey AuditsManage Claims Journey Audits each calendar month, providing immediate feedback to SMT during the month as issues arise and reporting full results at month end.
Business DevelopmentContribute to the overall development of the business in conjunction with the Head of Claims and the Senior Management Team, including meeting existing and potential clients.
Requirements
- 5 -10 years in an insurance claims handling and/or claims supervisory role.
- 5 years' experience dealing with Personal Injury claims.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Ability to meet deadlines and prioritize tasks effectively.
Benefits
- Competitive salary and benefits package.
- Discretionary performance-based bonuses paid every May.
- Cost of Living salary review every October.
- Employee of the month & employee of the year awards.
- Refer a Friend bonus of £750 per placement.
- 25 days of holiday a year, plus Bank Holidays.
- Company sick pay scheme (1 week per 1 year of service, total up to 12 weeks full pay).
- 1 fully paid charity day a year.
- Employee Assistance Program (EAP) – for you and your immediate family.
- Life insurance for employees between the age of 18 and 66 years old, 4x salary, starting on the first day of employment.
- Eye test vouchers.
- Enhanced pension contribution: up to 2 years of service – 3%.
- Opportunity to gain professional qualifications through Trinity Academy and Apprenticeship programs.
Equal Opportunities Employer
We are proud to be an equal opportunities employer, we do not tolerate discrimination or harassment of any kind based on race, religion, sexual orientation, gender, age, disability or any of the characteristics protected by law.
Agencies
We kindly request that no agencies contact us regarding this position.
