Claims Admin Team Leader

6 months ago

Tonbridge, United Kingdom Trinity Claims Full time

Our business is at the exciting phase of growth and now looking for a leader to manage and inspire a new formed complex claims admin team.

The main purpose of this role is to supervise a claims admin team and ensuring the delivery of first class customer service standards to our policyholders. You will be motivating and driving the team to improve productivity and engagement. As well as managing individual team members to ensure that each performs to the best of their ability.

Moreover you will be the main point of contact to support the complex team assistants with any questions, therefore it is important you have a good technical knowledge of property insurance claims handling.

**Experience/ Knowledge**:
To be successful in the role you need to have at least 2 years experience in property claims handling role or insurance call centre role, ideally at the leadership level. Also you have to have a good knowledge on Microsoft package and other claims management or operational systems.

**What will you get in return?**
- Salary of up to £40,000 DOE
- We pay £25 premium for great customer service, i.e. every 5* reviews received in their name on Google or Trustpilot.
- We pay discretionary performance-based bonuses every May, which could be up to 10% of your annual salary.
- We have 25 days of holiday a year, plus Bank Holidays.
- We heavily invest in talent management Currently have 10 employees studying CII, 4 currently studying an HNC qualification course and more, as we are delegating at least 10 employees a year to get a fully funded professional qualification.
- We have an enhanced employer pension contribution scheme of up to 5%.
- We do have an Employee Assistance Program as well as wellness programs.
- The Social Committee takes care of our social lives and gets people involved in social activities during and after work.

**Finally, who are we?**

Trinity Claims is a Claims Management specialist business based in Tonbridge. We are not an insurance company, but we operate on behalf of insurers within the home insurance arena. We have a leadership team dedicated to growing business with a family feel and a welcoming culture, all based around a high-end customer service provision.

Not only are the company going from strength to strength, but we have doubled in size in the last 3 years, and are offering a highly sought solution by our clients. We do things differently. With a high focus on technology and our culture of professionalism, we are disruptors in the insurance claims marketplace.

Please visit our website at trinityclaims.co.uk to view our privacy notice regarding how we collect, store and use your data.

**Job Types**: Full-time, Permanent

**Salary**: £34,000.00-£40,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Tonbridge: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Claims handling: 2 years (required)

Work Location: In person

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