Customer Service Advisor

3 weeks ago


Newton Aycliffe, United Kingdom RMS Full time

RMS are excited to be working with a leading manufacturing company based in Newton Aycliffe and we are looking for a Customer Service Advisor to join their team

The Customer Service Advisor will be part of a busy team dealing with end customers, via social media, Telephone, E Mails and Letters. A key part of this role will be supporting the team with technical queries and answering social media questions.

You will be working Day Shift Monday to Friday. The position is mainly office based at Newton Aycliffe however some degree of travel may be required to support business activities. They are offering a salary of £26k - £28.5k per annum (depending on experience). This is a permanent position.

**Main Duties & Responsibilities**
- Responding to social media content.
- Providing technical support to the customer service team.
- Handling high volume telephone calls in areas such as parts sales, technical enquiries, general enquires and providing product information.
- Duties will include advising on technical issues on our full range of consumer equipment.
- Supporting the aftersales manager and the After Sales Team in all aspects of consumer support for the UK.
- Providing technical support via the helpdesk for all group consumer products.
- Providing customer answers to social media questions
- Keeping accurate records on applicable systems
- Robotic mower installation advice
- Supporting the customer service team calls during as the business requires
- Being a team player, but able to work on own initiative.
- Have technical knowledge of products.
- Being able to clearly investigate and explain technical solutions to the customer service team and to end customers.
- Preferably, you will be qualified to “GCSE”/A level or above in Math’s.
- You will have excellent communication and organisational skills, good grammar and be PC literate.
- A good knowledge of social media content.

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£28,500.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



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