Customer Relations Advisor

1 month ago


Newton Aycliffe, United Kingdom Major Recruitment Full time

A leading manufacturer based in Newton Aycliffe are looking to recruit a dedicated friendly and experienced Customer Relations Advisor to join their team in their Head Office.

Customer Relations Advisor

Ultimately responsible to the Sales & Customer Relations Manager, this role involves providing a professional and friendly service to customers who range from Retailer's, Installers and End Users. The information required by our customers ranges from enquiriesabout a product before the customer purchases a Roman product; warranty issues; assisting Installers with technical guidance.

Sales Processing

Key Tasks
- Deliver high levels of service with mínimal supervision
- Be able to work in a team effectively, support colleagues and promote team spirit
- Excellent literacy, numeracy and verbal communication skills
- Accurate IT skills
- Communicating with other departments within the business
- Must be able to give guidance to a customer when dealing with technical information, i.e. instruction manuals

Experience
- Have good IT skills which include Microsoft Access, Excel and Word
- Preferably had experience working in a manufacturing customer service environment
- Good understanding of business
- Excellent organisational skills
- A good communicator and listener
- A strong team player
- Practical in their approach to problem solving


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