Italian Speaking Customer Service Advisor
1 month ago
**Duties and Responsibilities include**:
- Answer incoming customer calls and respond to their inquiries in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Utilise phone etiquette to ensure positive customer interactions
- Perform data entry tasks to update customer accounts and maintain accurate records
- Analyse customer needs and recommend appropriate solutions or upsell additional products or services
- Collaborate with other team members to resolve complex customer issues
- Follow up with customers to ensure their concerns have been addressed and their expectations have been met
**Qualifications**:
- Fluent in both English and Italian, with the ability to communicate effectively in both languages
- Previous experience in a customer service role is preferred
- Strong verbal and written communication skills
- Excellent phone etiquette and active listening skills
- Proficient in data entry and computer navigation
- Ability to analyse customer needs and provide appropriate solutions
- Multilingual abilities are a plus
**Job Types**: Full-time, Temporary contract, Temp to perm
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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