Customer Service

3 weeks ago


Newton Abbot, United Kingdom West Country Tool Company Limited Full time

West Country Tool Company Ltd are a market-leading supplier of CNC cutting tools and industrial products.

Since 1974, WCT has evolved to become a unique technical cutting tool supplier to the UK engineering and manufacturing industries. We provide a comprehensive range of metal cutting tooling, abrasives and PPE through distribution and integration.

We are looking for an enthusiastic Customer Service Advisor seeking to join and develop within our busy customer service & sales office, becoming a pivotal part of the team.

In the role key responsibilities will include
- Supporting our external technical Engineering / sales team, liaising with customers & suppliers
- Sourcing product and pricing from external suppliers.
- Liaise between manufacturing product partners & customers to answer general questions concerning lead times, deliveries, and pricing.
- Assess stock levels, back orders, offer customer support and handle arising issues as a focus point of contact for nominated customers.
- Experience of a customer service / sales office environment
- Computer literate - Microsoft Office packages
- A solution-based approach to our customer’s requirements
- A high attention to detail
- Excellent communication skills - both written and verbal

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: One location

Application deadline: 29/04/2023



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