Office Administrator
3 months ago
**The opportunity has arisen for an Office Administrator / Receptionist to join the team in Leamington Spa.**
**Reports to**: Practice Manager
**Overview of role**:
Providing general administrative support to the Leamington Spa office and, on occasion, other offices, in addition to performing reception duties. Our Receptionists are to provide a first-class service at all times and always put the clients first.
**Main Tasks (this list is non-exhaustive)**:
**Administration;**
- Opening and distributing incoming mail - internally and to the other offices.
- Scanning incoming mail.
- Franking and taking outgoing mail to the Post Office & DX office.
- Providing administrative support to Fee Earners, including photocopying client ID documentation and official documents.
- Carrying out electronic client onboarding.
- Opening client files.
- Providing quotes.
- Hospitality for clients.
- Adhoc administrative tasks.
**Reception;**
- Greeting clients, both in person and by telephone, when the Receptionist is otherwise engaged.
- Providing cover for the Receptionist during lunch breaks and general absence from the office.
- Alongside the Receptionist, dealing with general enquiries and managing client document collections/drop-off.
- Booking appointments on behalf of Fee Earners.
- Responsibility for opening up the office each morning when the Receptionist is absent.
- Responsibility for closing up the office when the Receptionist is absent.
- Taking card payments and producing requisitions.
- Helping to manage the reception area, ensuring it is kept tidy.
**Training;**
- Fraud;
- Data Protection;
- Anti-Money Laundering training;
- Cybercrime;
- To actively keep up to date and further your knowledge within the area of which you work.
- First Aid Training
**Inclusive responsibilities;**
- To act in the best interest of the firm at all times;
- To adhere to the firm’s policies at all times;
- To be respectful at all times to colleagues, suppliers, clients and any other visitors of the firm;
- To provide a high standard of client care.
**Qualities;**
- Calm and approachable;
- Team player;
- Positive attitude;
- Mulitasker;
- A professional approach to work, integrity and a respect for confidentiality.
**Skills/Experience;**
- Previous experience of providing administrative support.
- Previous experience of managing a busy reception
- Excellent communication skills, both written and oral;
- Accuracy and attention to detail;
- Numeracy and IT skills;
- Interpersonal skills, to work as part of a team or with other people and organisations;
**Job Types**: Full-time, Permanent
**Salary**: £15,000.00-£19,000.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private medical insurance
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Leamington Spa: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
Reference ID: VC/ADMIN
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