Customer Service

4 months ago


Banbury, United Kingdom Prospect Personnel Full time

Our client is looking for a Customer Experience Advisor to deal with their American market working a 2**pm-10pm / 4pm - midnight rotating shift**

This position is fully remote however you are invited into the office to work the first half of your shift whenever/if you desire

**Main Duties**:

- Answering calls, dealing with queries regarding order, delivery, and pricing
- Recognise potential cross-sell/upsell opportunities
- Liaise with courier companies to ensure deliveries to customers are seamlessly executed
- Thoroughly understand the product range, including features and benefits to assist customers with product selection, offer recommendations and provide technical information

**Skills, Knowledge, and Experience**:

- An excellent communicator with an enthusiastic attitude
- Positive, with a motivated attitude towards customer service and the willingness to provide outstanding service
- Excellent interpersonal skills and telephone manner
- Able to work under pressure in a fast-paced environment

**Job Types**: Full-time, Permanent

Pay: £27,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Paid volunteer time
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Banbury


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