Senior System Support Officer

4 weeks ago

Chester, United Kingdom Service Care Full time

Service Care Solutions are looking for an Senior System Support Officer to work on a Hybrid basis for a Government entity in Chester.

Purpose:
The job holder will be a highly technical Subject Matter Expert (SME) who will lead the

development of the strategic lifecycle roadmap(s) for their technical specialism(s).

Ensuring compliance within support versions of the software/hardware and exploiting the

technology to deliver efficiency gains for example by automation. Technical knowledge

sharing on the future strategic direction of the technologies will be crucial to peer groups

and team members.

Consulted to maintain, deliver, support, develop, source and train for a range of ICT

to all Council staff, Schools and other external clients and cover a wide range of

functionality.

Core Responsibilities:

- Delegated responsibility to lead, manage, coach and motivate a diverse team of

highly skilled, specialised technical and professional staff located across Cheshire

and partner locations who will provide a managed ICT environment

in a planned and structured way either onsite or through the use of remote tools to ensure appropriate skills and expertise are available to enable clients to make effective use of computing facilities.
- Responsible technical lead for Implementation, maintenance and continual

improvement of complex strategies, QMS documented procedures and technical

instructions for all aspects of ICT Service management ensure compliance with corporate and

national policy and professional standards, eg. GDPR, PSN, ITIL, PRINCE
- Responsible on each engaged project/chargeable workstream for specification

and calculation of capital/asset and human resource financial demand and skill

types. Consult with Project Managers to influence and secure appropriate budgets

and requirements for specialist technical resource to project work.
- Responsible for ensuring own and supporting member of the team's work is

compliant within ICT project delivery processes such as Service Gates, CAB, TDA

and responsible for delivery of project work on time and within the project budget.

5.Technical lead and escalation for ad hoc ICT issues on an extremely complex and

diverse estate. These can vary from single user PC to catastrophic failure

affecting all users, all services to entire Council and Public.

6.Plan, manage, define and present complex and highly technical training and

awareness sessions including to none technical staff and clients in plain simple

English on the effective use of ICT and long term strategic direction.

7.Responsibility for ensuring the ongoing continuity of many business-critical

systems and processes in a highly complex hybrid environment. Define, plan and

manage the teams DR and business continuity arrangements for area of

expertise.

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