Billing Agent

4 months ago

Manchester, United Kingdom Clarity Travel Full time

**Overview and what we offer**
- Salary Competitive
- Mon - Friday 37.5hrs 12mth FTC
- Location - Manchester city centre
- Refer a friend for £1000 bonus which is unlimited
- Generous holiday entitlement
- Day off for your birthday
- Staff Awards
- Hotel and airline discounts
- Employee Assistance Programme
- **OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE**:

- At Clarity we not only listen, we adapt and we deliver

**Who we are and what we do**

We're a global, multi award winning Business Travel Company and we make business travel straightforward By getting our customers where they need to be for work, safely, efficiently, and cost-effectively.

Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

**Our people** Are the heartbeat of our business and we invest heavily in training and development through our dedicated training academy and personal career development growth programmes.

**Our values** We’re open about our values, we live and breathe them in everything we do.

They're the north star that guides us, sets out how we want to see the world and how we want to be seen by it. Simply put, they are: We listen. We adapt. We deliver.

**Explore your next career** If you’re a high performer with a passion for travel, meetings or events, and you possess outstanding customer service skills then we want to hear from you

**Clarity Business Travel** company and a top 10 UK-based Travel Management Company which is part of **The Portman Travel Group click here to view our LinkedIn Careers Page** and includes **Brighter Event**, **Elegant Resorts**, **If Only** and **Destination Sports Group**

**Purpose of the role**
- As a Billing Agent, you will play a key role in the financial operations of the company by ensuring accurate and timely invoicing, billing, and payment processing. Your primary responsibility is to facilitate a smooth and efficient billing process and address customer inquiries related to billing.

**Accountabilities**
- 1. Invoicing and Billing:
- Generate and distribute accurate and timely invoices to customers.
- Verify billing data for completeness and accuracy before issuance.

2. Payment Processing:
- Receive and process payments from customers through various channels

3. Resolving any queries to ensure invoices are raised to the customer as soon as possible. This could involve reviewing bookings, tracking down activity on a booking, discussing with a supplier or a staff member in another department
- 4. Processing returned Rail tickets to process refunds to customers.
- 5. Maintenance of accounts or ledgers within the systems.
- 6. Using your personal skills, knowledge, and experience, play an active part in a dynamic friendly team to positively impact team performance and assist in meeting business goals
- Previous experience working within a similar role would be advantageous.
- Willing to work within a team to achieve team/department objectives
- Excellent attention to detail
- Able to work in a fast-paced environment
- Computer literate with good knowledge of Microsoft Office
- Good communication skills with the ability to talk to other departments or suppliers to resolve queries.
- Able to work under pressure and to tight deadlines

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