Customer Complaints Advisor

7 days ago


Milton Keynes, United Kingdom Quality Personnel Services Limited Full time

An exciting temporary opportunity for a Customer Complaints Advisor.

The working hours are Monday to Friday on a rotating shift pattern between 9AM-11PM

You will be required to also work 1 weekend day every other weekend.

Working within a Head Office function as part of a customer service team. After 1-week full training in the office you will be able to work from home, however you need to be available to attend the office at short notice.

The Role:

- Handling complaint calls, diffusing difficult situations, problem solving.
- Using multiple computer interfaces to source information quickly, being able to work at speed whilst working to company guidelines and resolving complaints in a positive manner.
- Working to departmental KPI's.
- Using Word, Excel, and CRM system.

To be successful in this position you'll:

- Genuinely want to deliver best in class customer service
- Have the ability to work in a busy, results focused and thriving environment
- You'll need to be a quick learner and be able to work unsupervised with mínimal training
- Be able to think logically and problem solve
- Have a good understanding of IT technologies and support principles
- Accuracy, attention to detail, clear written and verbal communication, and the ability to utilise all information available to you is paramount.
- Possess a true interest in Customer Service and a desire to develop skills and knowledge in this area

Salary and Benefits:

- £12.09 per hour
- Working from home option
- 28 days holiday
- Overtime available with a higher pay rate

**_Quality Personnel_**_ acting as an Employment Agency & Business_**(rated as one of the top 3 Agencies in Milton Keynes for the 2nd year running).**_



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