Customer Services Advisor

3 weeks ago

Milton Keynes, United Kingdom CV-Library Full time

Customer Service Advisor

£134.20 per day

6 months full time - Potential for permanent opportunity

Hybrid - 3 days on site a week, Milton Keynes.

Join Our Client's Team as a Complaints Investigator

Are you passionate about delivering exceptional customer service and resolving issues with empathy and efficiency? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference? If so, we have the perfect role for you

About the Role:

Our client, a leading financial services provider, is seeking a dedicated and detail-oriented Complaints Investigator to join their team. In this role, you will be responsible for receiving, investigating, and resolving customer complaints across various channels, including telephony, digital, and written environments. You will handle complaints related to core retail products such as collections, mortgages, and loans, ensuring that each case is managed with the highest standards of quality and customer care.

Key Responsibilities:

Customer Experience: Act as the primary point of contact for customers, owning each case from start to finish. Keep customers informed throughout the process and ensure timely resolution of complaints.
Complaint Resolution: Conduct thorough investigations to identify the root cause of complaints and determine the appropriate resolution. Collaborate with other departments to achieve the best outcome for the customer.
Accurate Data Management: Maintain detailed and accurate records of all complaints, ensuring compliance with data protection policies and internal quality standards.
Risk Management: Stay up-to-date with company risk processes and proactively report any potential risks to your line manager.
Workload Management: Efficiently manage your workload and diary to meet customer expectations and ensure timely follow-ups.What We're Looking For:

Customer Focus: A genuine commitment to putting customers at the heart of everything you do.
Problem Solving: Strong analytical skills to assess each case on its own merits and identify effective solutions.
Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
Teamwork: Ability to collaborate with colleagues across different teams to share knowledge and resources.
Decision Making: Sound judgment and the ability to make balanced decisions that ensure fair outcomes for customers.Qualifications and Skills:

Previous experience in customer service and complaints handling is preferred.
Proficiency in Microsoft Office and other relevant software.
Strong organisational skills and attention to detail.

Why Join Our Client?

Our client offers a supportive and inclusive work environment where your contributions are valued. You will have the opportunity to develop your skills and advance your career within a reputable financial services provider. If you are passionate about customer service and looking for a role where you can make a real impact, we would love to hear from you

What's Next?

If you are interested in this position, then please apply today and if suitable one of our Client Services Managers will be in touch to discuss your application.

Please note the start date for this role is Monday 27th January, with interviews being held from 23rd December onwards.

This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS check, please consider this before applying.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

  • Customer Service Advisor

    7 months ago

    Milton Keynes, United Kingdom FMG Repair Services Full time

    **Position**:Customer Service Advisor **Location**:FMG Repair Services, Clarke Road, Mount Farm Industrial Estate, Milton Keynes, MK1 1LG **Salary**:£26,937.00 per year, with company benefits and bonus **Hours**: 45 hours per week As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking...

  • Customer Service Advisor

    7 months ago

    Milton Keynes, United Kingdom FMG Repair Services Full time

    **Position**:Customer Service Advisor **Location**:FMG Repair Services, Clarke Road, Mount Farm Industrial Estate, Milton Keynes, MK1 1LG **Salary**:£25k - £26k per year, with company benefits and bonus **Hours**: 45 hours per week As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking...

  • Customer Service Advisor

    7 months ago

    Milton Keynes, United Kingdom FMG Repair Services Full time

    **Position**:Customer Service Advisor **Location**:FMG Repair Services, Clarke Road, Mount Farm Industrial Estate, Milton Keynes, MK1 1LG **Salary**:£28,767.00 per year, with company benefits and bonus **Hours**: 45 hours per week As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking...

  • Customer Service Advisor

    7 months ago

    Milton Keynes, United Kingdom 360 Resourcing Solutions Full time

    **Customer Service Advisor** **Full Time/Permanent - Immedite start** **£27,000 basic + Bonus, OTE £32,400** **Milton Keynes** My client is looking for a **Customer Service Advisor **to join their team based in **Milton Keynes**. Paying a basic salary of **£27,000** with a bonus of up to 20% (£5400, throughout the year) **What you can expect in...

  • Driver / Customer Service Advisor

    7 months ago

    Milton Keynes, United Kingdom FMG Repair Services Full time

    **Position**:Customer Service Advisor / Driver **Location**:FMG Repair Services, Clarke Road, Mount Farm Industrial Estate, Milton Keynes, MK1 1LG **Salary**:£25k - £26k per year, with company benefits and bonus **Hours**: 45 hours per week As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for...

  • Customer Service Advisor

    7 days ago

    Milton Keynes, United Kingdom Quality Personnel Services Limited Full time

    An exciting temporary opportunity for a Customer Complaints Advisor. The working hours are Monday to Friday on a rotating shift pattern between 9AM - 11PM You will be required to also work 1 weekend day every other weekend. Working within a Head Office function as part of a customer service team. Hybrid Role after 1st week of training - 2 days in the...

  • Customer Service Advisor

    4 weeks ago

    Milton Keynes, United Kingdom Mixxos Group Full time

    Job Title: Customer Service Advisor Salary: £26,000 to £27,000 Location: Central Milton Keynes Benefits include: Hybrid working, Monday to Friday and flexible benefits scheme Do you have a passion for delivering excellent customer service? We are seeking a motivated, customer focussed individual looking to join a fast paced, busy and dynamic team. In...

  • Customer Service Advisor

    4 weeks ago

    Milton Keynes, United Kingdom CV-Library Full time

    Job Title: Customer Service Advisor Salary: £26,000 to £27,000 Location: Central Milton Keynes Benefits include: Hybrid working, Monday to Friday and flexible benefits scheme Do you have a passion for delivering excellent customer service? We are seeking a motivated, customer focussed individual looking to join a fast paced, busy and dynamic...

  • Customer Service Advisor

    3 weeks ago

    Milton Keynes, United Kingdom Mixxos Group Full time

    Job Title: Customer Service AdvisorSalary: £26,000 to £27,000Location: Central Milton KeynesBenefits include: Hybrid working, Monday to Friday and flexible benefits schemeDo you have a passion for delivering excellent customer service?We are seeking a motivated, customer focussed individual looking to join a fast paced, busy and dynamic team.In this role...

  • Customer Service Advisor

    7 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    5 days ago

    Milton Keynes, United Kingdom Matt Burton Full time

    Fantastic opportunity for a Customer Service Advisor for one of the largest insurance companies in the UK. This role comes with an expectation of progression into a more senior role within the claims department post 12 months. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of...

  • Customer Service Advisor

    6 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    7 days ago

    Milton Keynes, United Kingdom Matt Burton Associates Full time

    Fantastic opportunity for a Customer Service Advisor for one of the largest insurance companies in the UK. This role comes with an expectation of progression into a more senior role within the claims department post 12 months. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of...

  • Customer Service Advisor

    3 days ago

    Milton Keynes, United Kingdom Atlantic Data Ltd Full time

    **Atlantic Data** Founded in 2000 and based in Milton Keynes, Atlantic Data provides IT business solutions to a range of SMEs and large organisations. Together with our development team in India, we’ve become the UK’s largest provider of online criminal background checks (known as DBS checks), providing our clients with pain free and efficient...

  • Customer Service Advisor

    7 months ago

    Milton Keynes, United Kingdom Response Personnel Ltd Full time

    **Customer Service Advisor** 12-month Temporary contract £12.00 per hour Hours: Monday to Friday: 08.30 - 17.00 Full time onsite. We are recruiting a Customer Service Advisor to work for our prestigious, innovative client based in Milton Keynes. If you are looking for an opportunity to work for a global brand and provide excellent customer service, we...

  • Customer Service Advisor

    1 day ago

    Milton Keynes, United Kingdom Matt Burton Associates Full time

    Fantastic opportunity for a Customer Service Advisor for one of the largest insurance companies in the UK. This role comes with an expectation of progression into a more senior role within the claims department post 12 months. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of...

  • Customer Service Advisor

    1 week ago

    Milton Keynes, United Kingdom Matt Burton Associates Full time

    Fantastic opportunity for a Customer Service Advisor for one of the largest insurance companies in the UK. This role comes with an expectation of progression into a more senior role within the claims department post 12 months. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of...

  • Customer Service Advisor

    15 hours ago

    Milton Keynes, United Kingdom MBA Group Full time

    Fantastic opportunity for a Customer Service Advisor for one of the largest insurance companies in the UK. This role comes with an expectation of progression into a more senior role within the claims department post 12 months. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of...

  • Customer Service Advisor

    5 days ago

    Milton Keynes, United Kingdom Osborne Appointments Full time

    Looking for full time Customer Services work locally in Milton Keynes? Osborne appointments are recruiting a Customer Services Advisor for a local business based in Milton Keynes. Full time work available starting immediately. This company based in Milton Keynes are looking for a Customer Services Advisor to join their busy team. You will be working in a...

  • Customer Service Advisor

    3 days ago

    Milton Keynes, United Kingdom Ascendant Recruitment Full time

    **Customer Service Advisor** **Permanent** **Milton Keynes (Hybrid Role)** **£25,000** Responsibilities and Requirements - Primary role is to confirm stock availability whilst being able to make amendments where necessary to provide accurate job details - Arrange collections & deliveries for a date and time convenient to the customer - Must be able to...