Customer Success Team Leader
5 months ago
**Description**:
**Reports to**: Customer Success Manager
**Location**: Leicester Office LE3 5BZ
**Working hours**: Monday to Friday, 37.5 hours a week
Based in Leicester, we are seeking an experienced customer service professional to lead our Leicester Customer Success department.
This role requires somebody to have an in-depth understanding of Billing and technical aspects of the Energy industry. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
**What We Need from Yü**:
**Here’s a taste of what you’ll be doing**:
- Provide an environment to inspire achievement and development within team and individuals.
- Encourage a growth-mindset environment.
- Motivate, coach, train and develop staff in accordance with company values and procedures.
- Ensure internal and external business relationships are maintained and developed to achieve optimum delivery and efficiency.
- Investigate and resolve all escalated business and customer queries/complaints.
- Always represent Yu Energy Values and Habits.
- Directly manage all team personnel to ensure flawless operation of all aspects of day-to-day performance and delivery within the team and that of the business.
- Ensure all key processes within the Customer Care Team are performed accurately and efficiently.
- Ensure system development keeps pace with business requirements.
- Regularly review department processes for efficiency improvements and ensure documentation is continually updated.
- Attend meetings and contribute to company strategy and policy making as required.
- Co-ordinate activities and information between departments, working in a collaborative manner cross functionally within the business.
- Carry out other reasonable duties as determined by management.
**About Yü**:
**If you have what it takes you could be just what we’re looking for**
- Sharp - Effective decision-making skills to manage technical workload and a thorough understanding of Operations energy processes.
- Experienced - you’ve worked in a supervisory role managing a diverse team and in the energy or water industry (desirable).
- Great communicator - you have first-rate communication and interpersonal skills at all levels.
- Ambitious - you don’t just want another job, you want a career opportunity.
- Analytical - naturally curious, immaculate attention to detail and a high degree of computer literacy included Excel, Word and Power Point.
- Motivated - you have a “can do” attitude and love to see success.
- Team player - you enjoy working closely with a motivated team to help them develop.
- Flexible - you’re a strong team player who can adapt as the role and business develops.
**Yü Come First**:
**We have a wide range of benefits for our employees including**:
- 24 days annual leave + bank holidays
- Holiday buy - up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- Travel Loan Scheme
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
YUIndeed
**About Yü Group**:
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
-
Retail Store Manager
1 week ago
Leicester, Leicester, United Kingdom Success Talent Full timeJob Overview:Success Talent is seeking a highly skilled Store Manager to lead our retail team in delivering exceptional customer experiences and driving sales growth. This is an exciting opportunity for a motivated and results-driven individual to join our dynamic team.About the Role:This Store Manager position plays a critical role in shaping the customer...
-
Merchant Sales Team Leader
4 weeks ago
Leicester, Leicester, United Kingdom Universal Business Team Full timeJob Title: Merchant Sales Team LeaderJob Summary:Universal Business Team is seeking a highly skilled Merchant Sales Team Leader to join their team. As a key member of the sales team, you will be responsible for building and leading the UK Merchant Sales team to drive revenue sales within gross profit requirements.Key Responsibilities:Build and lead the UK...
-
Customer Team Leader
6 months ago
Leicester, United Kingdom Coop Full time**Customer Team Leader** - Location: Main Street, Cosby, LE9 1UU - Pay: £12.10 per hour + great benefits - Contract: 12 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (until 10.15pm) and weekends, to be discussed at interview - Full training given-...
-
Customer Success Team Lead
4 weeks ago
Leicester, United Kingdom Regional Recruitment Services Full timeCustomer Success Manager Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our e-commerce team. As a key member of our team, you will be responsible for maintaining strong client relationships, managing the onboarding process, and ensuring client satisfaction throughout their journey with us.Key Responsibilities:Manage client...
-
Customer Success Specialist
6 months ago
Leicester, United Kingdom Yü Group Full time**Description**: **Reports to**: Customer Success Team Leader **Location**: Leicester Office, LE3 5BZ **Working hours**: Monday to Friday, 37.5 hours a week **Salary**: £23,000 base / £25,000 OTE We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an...
-
Team Leader
5 months ago
Leicester, United Kingdom University of Leicester Recruitment Team Full time**About the role**: To deliver an outstanding customer service within the Academic Campus, providing front line response to customers’ everyday queries, requests and feedback. To supervise the Helpdesk Operators (HDOs), in order to deliver a high standard of customer service in support of the University’s objective of providing an excellent service to...
-
Customer Service Team Leader
6 months ago
Leicester, United Kingdom Cromwell Group Full timeAs Customer Service Team Leader you’ll lead a team of Advisors. You’ll provide leadership, support and ongoing coaching in delivering a best in class customer service to our customer base aligned to a dedicated region. You're responsible for ensuring high standards, on the rare occasions of dissatisfaction you'll use your experience and passion for...
-
Customer Success Specialist
3 days ago
Leicester, United Kingdom Yü Group Full timeDescriptionReports to: Customer Success Team LeaderLocation: Leicester Office, LE3 5BZWorking hours: Monday to Friday, 37.5 hours a weekSalary: £23,000 base / £25,000 OTE We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced Customer Success...
-
Customer Success Specialist
2 months ago
Leicester, United Kingdom Yü Group Full timeDescriptionReports to: Customer Success Team LeaderLocation: Leicester Office, LE3 5BZWorking hours: Monday to Friday, 37.5 hours a weekSalary: £23,000 base / £25,000 OTE We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced Customer Success...
-
Team Leader
6 months ago
Leicester, United Kingdom Card Factory Full timeJob Introduction **Location: Leicester Highcross** **Contracted Hours Available: 22** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...
-
Team Leader
5 months ago
Leicester, United Kingdom Card Factory Full timeJob Introduction **Location: Gallowtree Gate Leicester** **Contracted Hours Available: 18** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence,...
-
Team Leader
5 months ago
Leicester, United Kingdom Card Factory Full timeJob Introduction **Location: Gallowtree Gate** **Contracted Hours Available:18** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...
-
Team Leader
6 months ago
Leicester, United Kingdom University of Leicester Recruitment Team Full time**About the role**: We have an exciting opportunity for an experienced financial administrator to lead our Student Credit Control Team at our university. As the team leader, you will be responsible for ensuring timely fee collection from self-funding students for both tuition and accommodation, as well as coordinating with the Student Loan Company to receive...
-
Customer Service Team Leader
4 weeks ago
Leicester, Leicester, United Kingdom Otis Full timeCustomer Service Team LeaderAs a Customer Service Team Leader at Otis, you will be responsible for managing team performance, ensuring quality customer call handling, and prompt dispatch of engineer calls. You will also prepare cover rota's for all UK regions, monitor notes added to the CRM system by agents, and act as an escalation interface for field...
-
Customer Experience Team Leader
6 months ago
Leicester, United Kingdom Inchcape Full time**Customer Experience Team Leader - Mercedes Benz Leicester** - (£34k + OTB + Car + Employee Benefits - 45hrs)_ **Benefits** At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more - **Family Friendly** - Enhanced family friendly policies,...
-
Customer Experience Team Leader
6 months ago
Leicester, United Kingdom Inchcape Full time**Customer Experience Team Leader - Mercedes Benz Leicester** - (£30,222.22 + OTB + Car + Employee Benefits - 40hrs)_ **Benefits** At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more - **Family Friendly** - Enhanced family friendly...
-
Team Leader- Customer Services
5 months ago
Leicester, United Kingdom Personal Homecare Pharmacy Full timeHomecare Pharmacy Customer Services Team Leader Patient Care Customer Service Representative Healthcare Provider Team Management Leadership Performance Reviews Training and Coaching Quality Assurance Compliance Service Delivery Prescription Processing Medication Delivery Customer Inquiries Complaint Handling Relationship Management Healthcare Sector Pharmacy...
-
Team Leader
1 month ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeLeadership Opportunity at Hastings DirectWe are seeking a talented and experienced leader to join our team at Hastings Direct. As a Team Leader, you will be responsible for ensuring that your team achieves all quality and customer outcomes, embedding a coaching and performance management culture within your team, and creating the time, space, and confidence...
-
Administrative Team Manager
7 days ago
Leicester, Leicester, United Kingdom Team Relax Full timeWe are currently recruiting an experienced Admin Team Leader to join our Central Accreditation and Data team. The successful candidate will play a key role in supporting the day-to-day operations of our team.This is an excellent opportunity for an administrator looking to develop their skills and knowledge in data management and customer care. The ideal...
-
Team Leader
5 months ago
Leicester, United Kingdom Pennbury Farm Cafe Full timeAs a team leader at Pennbury Farm, your main responsibility is to assist the General manager/assistant manager with daily duties to ensure efficient running of the café. You will be responsible in assisting with the daily running of the café, to include leading the team by example, maintaining our high standards of cleanliness, possessing excellent...