Customer Success Team Leader

4 months ago

Leicester, United Kingdom Yü Group Full time

**Description**:
**Reports to**: Customer Success Manager

**Location**: Leicester Office LE3 5BZ

**Working hours**: Monday to Friday, 37.5 hours a week

Based in Leicester, we are seeking an experienced customer service professional to lead our Leicester Customer Success department.

This role requires somebody to have an in-depth understanding of Billing and technical aspects of the Energy industry. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

**What We Need from Yü**:
**Here’s a taste of what you’ll be doing**:

- Provide an environment to inspire achievement and development within team and individuals.
- Encourage a growth-mindset environment.
- Motivate, coach, train and develop staff in accordance with company values and procedures.
- Ensure internal and external business relationships are maintained and developed to achieve optimum delivery and efficiency.
- Investigate and resolve all escalated business and customer queries/complaints.
- Always represent Yu Energy Values and Habits.
- Directly manage all team personnel to ensure flawless operation of all aspects of day-to-day performance and delivery within the team and that of the business.
- Ensure all key processes within the Customer Care Team are performed accurately and efficiently.
- Ensure system development keeps pace with business requirements.
- Regularly review department processes for efficiency improvements and ensure documentation is continually updated.
- Attend meetings and contribute to company strategy and policy making as required.
- Co-ordinate activities and information between departments, working in a collaborative manner cross functionally within the business.
- Carry out other reasonable duties as determined by management.

**About Yü**:
**If you have what it takes you could be just what we’re looking for**
- Sharp - Effective decision-making skills to manage technical workload and a thorough understanding of Operations energy processes.
- Experienced - you’ve worked in a supervisory role managing a diverse team and in the energy or water industry (desirable).
- Great communicator - you have first-rate communication and interpersonal skills at all levels.
- Ambitious - you don’t just want another job, you want a career opportunity.
- Analytical - naturally curious, immaculate attention to detail and a high degree of computer literacy included Excel, Word and Power Point.
- Motivated - you have a “can do” attitude and love to see success.
- Team player - you enjoy working closely with a motivated team to help them develop.
- Flexible - you’re a strong team player who can adapt as the role and business develops.

**Yü Come First**:
**We have a wide range of benefits for our employees including**:

- 24 days annual leave + bank holidays
- Holiday buy - up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- Travel Loan Scheme
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- New modern facilities
- Death in service and critical illness cover
- Plus, many more

YUIndeed

**About Yü Group**:
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

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